𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻• Assisted with user management tasks, including account creation, deletion, licensing, MFA setup, and password resets.𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻• Managed Shared Mailboxes, Distribution Lists, Groups, Resources, and troubleshooted email delivery issues using Message Trace.• Added phishing and spam emails to the Trap Rule to enhance email security and prevent unwanted messages.𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗘𝗻𝘁𝗿𝗮 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻• Handled VPN account setup and assigned users to VPN profiles through Enterprise Applications.• Checked audit logs and sign-in logs to monitor and address account activity.𝗦𝗵𝗮𝗿𝗲𝗣𝗼𝗶𝗻𝘁 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻• Managed SharePoint sites, including site creation, privacy settings, quotas, and permissions.𝗠𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴• Gained experience checking CPU, memory, and disk usage on SharePoint Servers under supervision.• Performed antivirus security scans as directed.• Monitored the Service Health Dashboard and prepared the Daily Service Health Monitoring Reports.𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁• Assisted with task delegation, re-delegation, workflow termination, and workflow restarts.𝗭𝗼𝗵𝗼 𝗠𝗮𝗶𝗹 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻• Managed user accounts, including account creation, group assignments, and account deactivation, ensuring smooth email and collaboration workflows.