Lav Kush

Lav Kush Email and Phone Number

Angel Investor @ Privately held investment office
Haryana, India
Lav Kush's Location
Haryana, India, India
Lav Kush's Contact Details

Lav Kush work email

Lav Kush personal email

n/a
About Lav Kush

Rally OurBus's recent endeavors in enhancing travel dynamics have been led by our commitment to operational excellence and customer experience innovation. As the Chief Operating Officer, my focus remains on process improvements and CRM, ensuring that every journey with us sets a new industry standard for reliability and satisfaction.The organization's vision to revolutionize movement is spearheaded by pioneering customer self-service strategies, driving the transformation towards becoming the most beloved transportation brand. Collaborating closely with our team, we're dedicated to delivering an unmatched mobility experience, one innovative ride at a time.

Lav Kush's Current Company Details
Privately held investment office

Privately Held Investment Office

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Angel Investor
Haryana, India
Lav Kush Work Experience Details
  • Privately Held Investment Office
    Angel Investor
    Privately Held Investment Office
    Haryana, India
  • Rally Ourbus
    Chief Operating Officer
    Rally Ourbus Jul 2024 - Present
    New York, New York, Us
    Committed to making Rally OurBus the most beloved and reliable brand across all its operating markets!
    View
  • Rally Ourbus
    Chief Experience Officer
    Rally Ourbus Sep 2023 - Present
    New York, New York, Us
    Committed to revolutionising the way we move—our mission is to create the best mobility experience on the planet, one innovative ride at a time!
    View
  • Rally Ourbus
    Executive Vice President (Global), Customer And People Experience.
    Rally Ourbus Jan 2023 - Sep 2023
    New York, New York, Us
    Working on creating earth's best mobility experience!
    View
  • Cashkaro.Com
    Senior Vice President, Customer Experience.
    Cashkaro.Com Feb 2022 - Jan 2023
    Gurgaon, Haryana, In
    Work on finding ways to make the CashKaro experience, the best shopping experience on planet earth!
    View
  • One Point One Solutions
    Vice President Of Digital Transformation
    One Point One Solutions Apr 2019 - Oct 2021
    Navi Mumbai, Maharashtra, In
    Charting out transformational strategies for the organisation, whilst keeping an eye out for developmental opportunities, enhancing organisational decision making process and enriching the product strength by leading efforts in the direction of digital solution development/partnership.
    View
  • Karvy Digikonnect
    Avp Innovation (Customer Experience)
    Karvy Digikonnect Jun 2018 - Feb 2019
    Hyderabad, Andhra Pradesh, In
    Led creation of solution of the future of customer experience and driving organisational innovation and automation efforts.
    View
  • Shuttl
    Chief Experience Officer
    Shuttl Dec 2017 - May 2018
    Gurugram, Haryana, In
    Established customer experience function ( from service philosophy design, to product, process design to running day to day operations).
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  • Wydr
    Associate Director, Customer Experience
    Wydr Sep 2017 - Dec 2017
    Gurgaon, Haryana, In
    Had the responsibility of setting up customer experience function from scratch and ran it, as head of customer services.
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  • Concentrix
    Associate General Manager, Innovation (India Crm Gd)
    Concentrix Sep 2013 - Sep 2017
    Newark, California, Us
    Started out as training and quality site lead for Ranchi and then progressed to national training and quality leader for all domestic processes (at Minacs), account leader for a leading e-com company (Aurangabad and Pune sites) and finally moved up as Innovation leader for India CRM GD.
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  • Videocon Telecommunications Ltd
    Customer Interaction Group, Vertical Head
    Videocon Telecommunications Ltd May 2010 - May 2013
    Gurgaon, Haryana, In
    Started off as vendor manager for contact center operations and then went to build, launch and run captive contact center for Punjab, Haryana, HP and Gujrat circles.
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  • Stel Telecom
    Assistant Manager, Customer Interaction Group
    Stel Telecom Sep 2009 - May 2010
    Vendor manager for contact center operations of the B&J circle with complaint management and self help development and customer education, as added responsibilities.
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  • Idea Cellular Ltd
    Sr Executive, Service Excellence
    Idea Cellular Ltd Jun 2008 - Sep 2009
    Mumbai, Maharashtra, In
    Led transaction quality monitoring team for the contact centre partners and also the effort to align B&J customer service processes with national Idea processes
    View
  • Wipro
    Pmo Lead (Risk Management -Bfsi)
    Wipro Oct 2005 - May 2008
    Bangalore, Karnataka, In
    Started as MIS team member for a technical troubleshooting account, went on to leader BI and from thereon progressed to leading PMO for one the largest BFSI clients, in WT.
    View

Lav Kush Skills

Quality Assurance Vendor Management Six Sigma Bpo Quality Management Customer Service Team Management Mis Sourcing Copc Call Center Administration Operations Management Operational Excellence Cost Center Management Cost Reduction Strategies Training And Development Process Improvement Management Information Systems Business Process Outsourcing Customer Relationship Management Management Performance Management

Frequently Asked Questions about Lav Kush

What company does Lav Kush work for?

Lav Kush works for Privately Held Investment Office

What is Lav Kush's role at the current company?

Lav Kush's current role is Angel Investor.

What is Lav Kush's email address?

Lav Kush's email address is la****@****acs.com

What skills is Lav Kush known for?

Lav Kush has skills like Quality Assurance, Vendor Management, Six Sigma, Bpo, Quality Management, Customer Service, Team Management, Mis, Sourcing, Copc, Call Center Administration, Operations Management.

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