-Develop high-performing Looker Specialist teams in Latin America, Canada, and the US-Partner with Engineering, GCP, Customer Success, and Channels teams to understand voice of the customer and provide excellent prospect and customer experience-Responsible for talent management and building team culture while meeting KPIs

Manage most of North Central Region's largest accounts for Modern Workplace (Office 365, Enterprise Mobility and Security, and Windows Enterprise). Deliver customer business transformation and success through accelerated adoption and usage resulting in a modern digital workplace for our customers. Orchestrate cross-organizational efforts between engineering, accounts teams, v-teams, etc. to remove blockers to evaluation, contracting, deployment, and usage.

SDL is a leading global information management and localization corporation, offering language technologies and services to Fortune 500 companies. My responsibilities there included: providing pre-sales and market analysis, holding live and virtual product demonstrations, leading road shows, guiding clients through the purchasing process and channels, performing follow-up on product improvement, technical troubleshooting, budgeting, and client support. International experience in the following industries: insurance, health care, financial services, government, gaming, tech, non-profit, and more.

Responsible for establishing superior client satisfaction as evidenced through metrics and continued growth of book of business. Manage thousands of users and experiences across 8 countries, providing day-to-day support and monthly/quarterly status reports. Accountable for responding to high volume of requests in limited time, which helped form great problem-solving and time-management skills. Have developed efficiency at communicating technical language in easy-to-understand ways; effectively manage software and insurance language support in both English and Spanish. Also assisted in sales/sales engineering duties in Latin America.

Liason between business units, technology teams, and support teams. Collaborate with developers and subject matter experts to establish the technical vision for product improvements and analyze tradeoffs between usability and performance needs. Assist International group with language and currency development.

Worked and lived in Spain for the Ministry of Education, instructing English to elementary students in southern Spain for one year. Helped develop bilingual curriculum for Virgen de la Peña school in Málaga and became fluent in Spanish.