Lauriane Kunzler Email & Phone Number

United Kingdom

United Kingdom

London, England, United Kingdom

• Managed the People inbox and responded as the first point of contact for all queries in a timely and approachable manner• Maintained the People team systems (Cezanne, UKG and Culture Amp), the employee files and over 8 spreadsheet trackers, ensuring accurate and timely changes to employee information• Implemented with the people team several improvements to enhance data integrity and processes such as successfully streamlining the onboarding and offboarding processes for proper communication and flow of information among all involved teams• Created paperwork across employee’s lifecycle with 100% accuracy, including employment contracts and offer letters, role changes and leavers documentation• Maintained templates and documents on the HR drive and on the Google drive; created and updated several templates and documents on both locations• Generated always on time different reports from the HRIS for the People team and other stakeholders • Coordinated the onboarding process efficiently and effectively, including conducting reference requests, right-to-work checks, HR inductions, and processing all new starters paperwork • Oversaw the right to work process; followed most up to date process, ensured correct documentation on file, and processed visa extensions and renewals in time and accurately • Coordinated the offboarding process efficiently and effectively, including drafting leavers documentations, scheduling exit interviews, and calculating final salary payments • Organised benefits for new starters, employee changes and leavers across the UK, US, and Ireland. Liaised with brokers to ensure changes were accurately reflected in employee records and invoices• Assisted with UK, Ireland, and US monthly payroll, ensured all changes were accurately reflected in the relevant payroll runs• Monitored employee absences, appraising the relevant People Partner when necessary • Checked holiday balances, with timely employee reminders of annual carryover policy

London, England, United Kingdom

Handled successfully moving personal items from Canada to the UK Managed sales/giveaways of personal items within the timeframe allotted Handled legal papers in both countriesSet up flat in London over the last few months within a budget Looking actively for a professional opportunity in London Taking different classes through diverse channels such as EDX and educational books

Calgary, Alberta, Canada

Delivered the highest level of customer service to all incoming requests including general and membership inquiries by customizing interactions and by understanding customers’ needsProvided accurate customer and administrative support for member services, school bookings and other registered programsOptimised all inbound and outbound Call Centre transactions, inquiries and issuesCoordinated all database transactions and accurate transactional reporting from databaseTroubleshooted ticketing and reservation issues from all sales channels

Calgary, Alberta, Canada

Delivered the highest level of customer service to all incoming requests including general and membership inquiries by customizing interactions and by understanding customers’ needsProvided accurate customer and administrative support for member services, school bookings and other registered programsOptimised all inbound and outbound Call Centre transactions, inquiries and issuesCoordinated all database transactions and accurate transactional reporting from databaseTroubleshooted ticketing and reservation issues from all sales channels

Calgary, Alberta, Canada

Managed Saturdays social/recreational programs, such as painting, jewellery workshops, to a diverse clienteleProvided circulation services and process returns in an efficient and friendly mannerPerformed administrative/special tasks such as compiling the collections directory of the library

Calgary, Alberta, Canada

As a project coordinator, I ensured that projects and all associated processes were proceeding smoothly to meet established goals and timelines. 1. Project Administration Created paint colour samples in conjunction with the estimator or project manager and paint representative Liaised between Victory Painting field staff and clients to ensure clear and ongoing communication on current projects. Communicated with the field supervisor and CEO and ensured correct information on delivery of services and schedulingCreated accurate project files on construction PM software eSUB and accounting software QuickBooksEnsured extra work and change orders were added on eSUB and QuickBooks Received, distributed and compiled relevant information in order to make it easily available to staffMade sure all proper documents and information were available on eSUB and QuickBooksEnsured contracts, purchase orders, and related paperwork were accurate and completed before the start of a projectOrdered and obtained prints for certain projects Arranged accommodations, plane tickets, out of town expenses etc. 2. Project AccountingContacted clients to obtain billing information to the office; Invoiced customers and provided required documents, ensuring on time payments from clients; Ensured collection of payment for projects; Provided project budgets and project costing on QuickBooks to project managers 3. Customer RelationsEnsured clients receive the highest level of service by customizing interactions with each client and project, by treating them with courtesy and by understanding their needs4. Human ResourcesProvided orientation & onboarding to new employees to ensure their success in the company; Added new employees on construction project management software eSUB and Human Resources Information System People HR, to facilitate their start in the company. Coordinated employees training including setting up course registration and updating People HR.

Calgary, Alberta, Canada

Supported the Executive Director and Human Resources Director in their daily administrative tasks, including preparing and distributing agendas and minutes, handling schedules, assisting in making presentations, drafting emails and memos, and researching informationAssisted the Executive Director and Human Resources Director with daily operational aspects of projects, including scheduling appointments, following up on projects, and communicating with stakeholders from all levels within the companyAdministrated social projects and special projects for the Executive Director, including co-organizing a fundraising event for the Journey of Discovery organization, which raised more than $300 Coordinated the onboarding program for the Human Resources Director by gathering materials, conducting research and communicating the necessary resourcesCoordinated the education and time-off policies for the Human Resources Director Wrote job ads and job descriptions based on the Human Resources Director requirementsOrganized and coordinated luncheon and dinners tenures for all employees, which increased employee happiness Created and maintained the organizational charts in MS ExcelCo-managed the company collection process by sending company collection letters, making follow-up calls and/or emails, and filling in civil claims and liens when necessary

Calgary, Alberta, Canada

Provided friendly and personalized customer service to DeVry students by meeting their academic needs while respecting the Academic Success Centre missionPrepared tutors schedules on a bi-monthly basis and according to their availabilityTrained new tutors in agreement with DeVry Policies and RequirementsPrepared coffee, popcorn, and maintained the room

Bachelor Of Business Administration (Bba), Project Management, 4.00/4.00

Activities and Societies: Executive in EnactusGraduated with honours in Business Administration with a focus on Project Management..

Master Art Market Management

Studied art history and business practices of the art market sector through lectures, interactive classes, and visits to museums, auctions.

Bachelor Of History Of Art And Archaeology, Art History Major

Studied art history and archaeology, with an emphasis on art history, through lectures, interactive classes, and visits to museums and art.