§ Owns the Amazon Prime worldwide programs serving 280+ million Prime members from 32+ countries.§ Covers critical areas like member experience, benefits, engagement, and integration with Prime Video, Music, Alexa, WholeFoods, Kindle, Amazon Pharmacy and other Amazon products and services.§ Heads the technical programs on machine learning (ML), GenAI, economic and science models for Prime.§ Executes Prime’s subscription program updates that generate $20+ billion in annual revenue.§ Manages the backend support for major Amazon retail events, e.g., the Prime Day and Black Friday.§ Leads the strategic technical and product planning, program management, project and resource prioritization, system simplification and architecture designs, and process streamlining.§ Hires and grows tens of high-performance engineers and managers to build and maintain Amazon.com.

§ Owned the AWS service launches and internal tools in global cloud regions: launched 80+ new AWS services, and delivered 100+ internal tools to the AWS operators in 2021-2022.§ Coordinated operations and rapid response to critical issues from international regions: APAC and EU.§ Migrated cloud infrastructure to locales to meet compliance, legal, and security requirements.§ Solved large-scale technical issues with software development teams, e.g., federation between AWS and third-party systems, network and domain designs, international cross-region data flows, security reviews, and system architecture designs.§ Advised AWS executive leadership and partner teams by utilizing domain knowledge in global cloud infrastructure, networking, customer support, and data center operations.

§ Headed the technology department of the world’s largest speaker agency representing global leaders, former heads of state, business visionaries, successful professionals, and motivational speakers.§ Reported to the CEO. Transitioned the company into a technology centric company with a strategic vision to grow revenue (+20% yoy) and maintain market leading position.§ Managed a multi-million dollar IT budget. Achieved 30% savings in areas such as hardware and software replacement cycle, telecommunications, network infrastructure, and third-party contracts.§ Redesigned and rebuilt the B2B website supporting both desktop and mobile users.§ Migrated the Customer Relationship Management (CRM) system from Dynamics to Salesforce. Integrated with Salesforce Marketing Cloud, HubSpot, MailChimp, and Marketo for the sales and marketing team.§ Led multiple data migration and cleansing efforts to comply with the GDPR guidelines in the EU.§ Mitigated information security risks and secured digital assets for high-profile US customers§ Provided the technological support for live events of customers including the US President George Bush, Secretary Colin Powell, Condoleezza Rice, Janet Yellen, and Alan Greenspan, UK Prime Minister Theresa May, Tony Blair, David Cameron, and the French President Nicholoas Sarkozy.§ Reviewed and approved contracts with technology and professional services providers. Managed the software developers and QA engineers using Agile and CI/CD methodologies.

§ Managed the entire technology stack used by employees across 20+ US Army and Air Force bases, university campuses, and municipalities for the real estate and construction management company.§ Reported to the CIO and worked with executives from the business units on technology modernization initiatives.§ Chaired committees on vendor selection, project prioritization, data governance, and technology roadmaps.§ Pioneered Salesforce implementation for the business development teams to track and enhance sales activities.§ Led the Google for Work roll-out to replace legacy corporate email, document and collaboration systems. § Implemented Host Analytics as the enterprise performance management system for corporate finance.§ Launched corporate websites to promote new branding and grow B2B customers. Stress-tested and fine-tuned the website performance and security.§ Owned the ERP systems for finance, HR, and property management departments.

§ Owned the software development team responsible for 3,000+ websites, 50+ web applications, and 1M+ monthly online visits.§ Headed 80+ software developers and project managers to implement and maintain large-scale ERPs: WorkDay HR and Finance, Ellucian Banner, PeopleSoft, and home-grown systems.§ Chaired committees for vendor selection, data security and governance.§ Established the CRM development team and became the first adopter of Salesforce’s non-profit platform.§ Built native applications on force.com: a HR system to track visiting scholars and students, a community outreach application, and an alumni management system.§ Implemented the Content Management Systems (CMS): Drupal at Acquia and Fatwire (acquired by Oracle) at Rackspace. Successfully migrated 250+ on-premises large-scale websites to a responsive PAAS instance within 6 months.§ Sat on the Customer Advisory Board for Acquia, a leading CMS platform by the Drupal founder.§ Led organization-wide security initiatives: purge Personal Identifiable Information (PII) in the enterprise data stores, harden Linux web servers, and retire mainframe systems and legacy Windows/ColdFusion servers.§ Provided technology support to global campuses in Asia, Europe, and South America.§ Formed a new team of data engineers to implement an enterprise data warehouse using Informatica and Cognos. Supported 2,000+ Business Intelligence (BI) end users across multiple campuses.§ Developed an emergency response system to alert 30,000+ on-campus students, faculty, and employees via emails, text messages, and calls.§ Implemented 20+ applications including enterprise directory/LDAP, online payment processor, job applicant tracking system, document management system, Google search appliance, and Google analytics. § Built and maintained a student self-service portal serving 20,000+ students using Tomcat and Apache. § Coded a cookie handling module that was adopted by the Apache open source community.

§ Headed 40+ software developers to build a large-scale ERP (enterprise resource planning) system: Momentum – the dominant financial management system for the US federal agencies, e.g., GSA, State Dept., and US Courts.§ Managed the full development lifecycle and oversaw 10+ large-scale projects using Agile processes.§ Liaised between baseline development teams and 20+ client account executives. § Collaborated with 12 internal functional leads, architects, and QA managers on software release, task prioritization, risk mitigation, and defect diagnosis. Resolved 1,000+ defects and 50+ enhancements in each release.§ Recruited and remotely managed 15 technical staff in a new development center in southern Virginia.§ Established a performance framework that improved the team productivity by 20% and defect fix rate by 30%.§ Implemented the persistent framework for the ERP using RogueWave C++ libraries. § Rebuilt the system foundational layer by introducing the SHA-512 algorithm to prevent deadlocks for millions of concurrent transactions during peak usage.§ Ported the backend database from Oracle to DB2 and MS SQL, and the Operation System (OS) from Windows to AIX and Linux for customers’ compatibility requirements.§ Developed a message broker middle-ware service to process millions of transactions between mainframe systems, C++ application servers, and Java based front ends.§ Led the technology research arm of the company and became the “go-to” person for complex technical blockers and the latest technologies trends in the industry.