Alexander Ivan T. Llamas Email & Phone Number

Doha, Qatar

* Supporting all operations officers in the unit for smooth-running of the day-to-day operations * Providing exceptional client service to ensure proper execution of the pest management services as per Rentokil Boecker standard* Job Carding of Treatment Report in the system to ensure chemical consumption is properly recorded in the inventory as well as data collection of all treatment reports that was conducted on a daily basis.* Creating service reports and sending it to the clients to provide detailed information on all the pest infestation that was found during the treatment. Informing also the sanitation and proofing that is required after the treatment.* Sorting and Filling of Reports on a monthly basis for future invoicing of the accounting department.

Philippines

• Responsible for Incident Management, Change Management, Problem Management, case escalation & follow up• Carry out console management, remote monitoring and support of IT infrastructure including LAN / WAN Servers Network Storage• Executes, schedules and monitors daily batch operations maps and batch jobs using provided system softwares.• Documented all batch operations steps and procedures as they were automated by system teams. Provided training presentations for new hires and contractors.• Participates in planned changes in production and non-production environment.• Reviews and analyzes existing procedures and look for possible improvements.• Ensures that production incidents and inquiries from business users are followed until their appropriate closure (incident communication, root cause analysis and permanent resolution )• Works with application team in supporting operational activities and incidents.• Monitors day to day operation in production• Manage and execute the batch jobs process according to the pre-defined work schedule.• Adhere to command center security policy.• Monitored weekly billing cycle runs for customer invoicing.

Philippines

•Perform quality checking of requests accommodated by the team•Generate/ Create reports needed by the team or business clients•Monitor, create, and schedule batch jobs in Production environment as requested by system support•Apply temporary schedule adjustments as requested by systems support.•Perform root cause analysis on encountered errors, perform recovery steps based on documentation or as directed by Level 2 or Level 3 support, and escalate unresolved batch issues to higher level support in a timely manner•Contact 3rd party service providers or external application support as required to resolve input file issues (as per documentation) •Perform tasks on steady state application checklists•Respond and execute adhoc batch jobs as requested by systems support •Support Annual DR/ BRP test exercise.•Incident Management•Change Management•Service Request Management•Maintains accuracy of all reference documents as needed.•Interact professionally with clients and internal business unit to provide high quality service when troubleshooting issues or responding to queries.

Ncr - National Capital Region, Philippines

2 yrs & 10 months part of Technical and Business Operations for Charging/Billing (OCS) and CRM project for one of the biggest Telecommunication provider in Indonesia.• Batch Job Execution,Monitoring and Scheduling.• Application of Hot Fixes in Production and Non-Production Environment.• Participating in planned changes and working with Application Teams in supporting operational activities,change and incident management.• Performing resolution/recovery steps based on documentation or directions given by L2 Application Support.• Providing preliminary Investigation,troubleshooting and fixing production issues within the specified SLA.• Escalation of unresolved batch job issues to L2 Application Support for further actions.• Service request handling. • Contacting 3rd Party Service providers or external application support as required in resolving issues.• Reporting of operations plans in regards to day-to-day execution batch jobs & monitoring.• Coordinating with Indonesian team with regards to software’ updates and requests, and give ample feedback about the Philippine team’s work• Conducting diagnostic analysis.• Assisting offshore and onsite team on a 7x24 support basis for batch failures or escalations and the ability to work rotating shifts.•Providing offshore support during special events or holidays.

Domestic Rd, Pasay City 1300 ‎

- Providing 1st line support; answering support queries via e-mail, chat, logging all emails, calls and chat on the Ticketing System; resolving all issues & escalating complex inquiries to the relevant system administrator and ITS support.- Repairing and Installation of computers, peripherals, network equipment and software in order to achieve a productive and functional operating work environment.- Providing onsite technical support to clients. - Preparing documents of service requests & maintaining a high level degree of customer service to ensure total customer satisfaction. - Performing administrative tasks assigned from time to time.- Checking of inventories and the supplies of equipment's for each department.- Troubleshoot hardware issues - computers which are not in use or noted being defective. - Accompanying and assisting team deployment for end user request at different Cebu Pacific Air branches.- Installation of software and applications needed by the end user.- Provide update for employee database.- Checking errors and installation of operating system specially for windows platform- Provide general administrative assistance to the team, such as documentation of asset inventories & delivery.- Desktop Support - Configuration, monitoring, Reformatting, maintenance, updating software, hardware and desktop applications.- Remote transferring important & confidential files to International hubs of Cebu Pacific Air’s ISD department. (FTP) - Network troubleshooting. - Responsible for processing of survey forms.- Provide general administrative assistance to the team, such as documentation of applications & programs.- Checking files from a computer to one another using the active directories.-• Manipulating files (copying and deleting files) from a computer to one another.

Bachelor Of Science (Bs), Information Technology

High School Diploma, Secondary Education