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- Analysis and design of software solutions for business issues- Using Java to code programs that fulfill customer requirements and needs- Communication and collaboration with various teams within Infor- Requirements gathering to aid in the design of software solutions- Developing written specifications detailing software solutions to requirements- Providing technical assistance to implementation and support teams

• Responsible for the development, customization, and delivery of eCommerce solutions from concept to completion including but not limited to unit testing, code, and requirements analysis, performance tuning, improvement, balancing, usability, and automation. • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.• Developed front end features using HTML, CSS, and JavaScript• Created a PHP MVC framework called PrePHase for use in internal projects and consistently working on developing and maintaining internal projects

• Developed, maintained, and automated AWS cloud infrastructure.• Wrote automation scripts in Jenkins with both Shell (bash) and Python to automate builds for Testing, Staging, and Production environments. • Administer policies and standards related to security and technical implementation guidance.• Debugging, troubleshooting & root cause analysis of any issue production issues.• Coordination of performance and stability fixes with the Web Development, DevOps, Networking, and Cyber Security teams.• Created documentation and training materials for fellow members of Operations, Security, and Engineering.• On call support for any issues with Duo’s AWS instances including updates, security threats, and outages. • Developed numerous automated infrastructures using the above technologies for confidential projects.

• Providing IT support and inventory management for Google's Ann Arbor area locations. • Inventory and asset management, conference room preventative maintenance, and e-recycling • Supporting a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction • Ensuring audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees. • Laptop and desktop imaging, deployment and recovery • Customer support for over 70,000 users worldwide from IT accessory to workstation dressing • Using ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs) • Utilizing Inventory Data management software to maintain inventory accuracy and workflow • Contributing to large scale global projects as needed

● Install and perform minor repairs to hardware, software, and peripheral equipment,following design or installation specifications.● Oversee the daily performance of computer systems.● Set up equipment for employee use, performing or ensuring proper installation of cable,operating systems, and appropriate software.● Maintain a record of daily data communication transactions, problems and remedial actiontaken, and installation activities.● Read technical manuals, confer with users, and conduct computer diagnostics toinvestigate and resolve problems and to provide technical assistance and support.● Confer with staff, users, and management to establish requirements for new systems ormodifications.● Develop training materials and procedures, and/or train users in the proper use ofhardware and software.