Llana Ancrum Email & Phone Number

United States

· Direct contact with medical facilities for provider verification and confirmation of medical record location via outbound calling · Submission of medical records release request to the internal Audit Team· Audit and delete multiple records requests· Daily liaise with Customer Care Leadership to relay reported medical record inaccuracies· Attend weekly management meetings to review request statuses and any possible issues

United States

• Provided virtual customer service via phone inbound calls• Provided account knowledge on participants Pension benefits• Reviewed participants accounts for incoming and outgoing documents • Created and mailed necessary documents to participants via Email and standard mail• Assisted participants with web access recovery • Performed data entry duties to support clients and customers• Consistently demonstrated excellent written and verbal skills • Meticulously… Show more • Provided virtual customer service via phone inbound calls• Provided account knowledge on participants Pension benefits• Reviewed participants accounts for incoming and outgoing documents • Created and mailed necessary documents to participants via Email and standard mail• Assisted participants with web access recovery • Performed data entry duties to support clients and customers• Consistently demonstrated excellent written and verbal skills • Meticulously responded to various points of member inquiries • Exhibits stellar customer service skills Show less

United States

• Provided virtual customer service via phone, chat, email• Provided ETA home delivery orders [Cigna]• Provided knowledgeable product support for customers• Performed data entry duties to support clients and customers• Consistently demonstrated excellent written and verbal skills • Meticulously responded to various points of member inquiries • Exhibits stellar customer service skills