Human Resources Operations Coordinator
CurrentOverview:As the Operations and VA Management Specialist at Magahire, you manage all backend processes related to virtual assistants (VAs), ensuring smooth operations from monitoring and payroll to invoicing and system management. While the owner handles client communication, you oversee everything else needed to support the VAs and the business effectively. Your meticulous approach ensures the timely and accurate flow of operations that keeps the company running seamlessly.Key Responsibilities:VA Monitoring and Performance Management:Oversee and track the productivity of VAs using Hubstaff, ensuring adherence to schedules and assigned tasks.Identify and address performance issues or discrepancies as needed.Payroll Management:Manage payroll processes through Hubstaff, ensuring VAs are paid accurately and on time.Maintain organized payroll records and promptly address any payroll concerns.Client Invoicing:Generate and send invoices to clients on a weekly basis, ensuring accuracy in billing for services rendered.Coordinate the invoicing process to ensure payments are received promptly, allowing for timely payroll disbursement to VAs.Recruitment and Onboarding Support:Assist with recruitment efforts and onboarding processes for new VAs.Maintain and update records of candidates, onboarding progress, and assignments.CRM and Operations Management:Set up, maintain, and optimize the HoneyBook CRM to streamline operational workflows.Ensure accurate documentation and management of VA records and client assignments.Process Improvement:Identify and implement opportunities to improve efficiency in backend operations.Develop and maintain standard operating procedures (SOPs) for operational tasks.General Administrative Support:Handle administrative tasks, including record-keeping, scheduling, and ensuring overall operational efficiency.Provide backend support to the owner to facilitate seamless communication between VAs and the company.
