Llaria Mancini Email & Phone Number

Roma

Responsible of TGTG Key Accounts. My role is to build and consolidate working relationships with the Key Accounts and stores, collaborate, encourage, inspire and empowersustainable behaviour. Understand the Accounts and Partners needs, create and adapt strategiesto the company’s needs, targets and performance. Analyze results, create and share reports and data, create action plans and strategies to improve results and retention rate. Collaborate closely with other teams to spot… Show more Responsible of TGTG Key Accounts. My role is to build and consolidate working relationships with the Key Accounts and stores, collaborate, encourage, inspire and empowersustainable behaviour. Understand the Accounts and Partners needs, create and adapt strategiesto the company’s needs, targets and performance. Analyze results, create and share reports and data, create action plans and strategies to improve results and retention rate. Collaborate closely with other teams to spot challenges and enhance efficiency. Show less

Roma, Lazio, Italia

Partner Success Specialist - Waste WarriorResponsible of a portfolio of 600+ stores Center and South of Italy as a main contact for the partner stores, work closely with them to resolve issues and improve performance. Build strong working relationship, understand their priorities and needs, and proactively identify opportunities of growth Ensure a high retention rate and great user experiences. Build and implement a strategy to encourage, inspire and empower our store partners towards a… Show more Partner Success Specialist - Waste WarriorResponsible of a portfolio of 600+ stores Center and South of Italy as a main contact for the partner stores, work closely with them to resolve issues and improve performance. Build strong working relationship, understand their priorities and needs, and proactively identify opportunities of growth Ensure a high retention rate and great user experiences. Build and implement a strategy to encourage, inspire and empower our store partners towards a more sustainable behaviour. Show less

Roma Y Alrededores, Italia

Administrative Employee in the Marina di Nettuno. Support and assist the associated boaters, agencies and customers with reservations, invoices, payments and any related needs prior, during and after their stay in the harbour.Managing the employers time shifts and payrolls.Managing the access of the customers in the harbour through Skidata system.

Barcelona

As Quality Advisor in the EMEA Global Learning and Quality team in the Booking.com Customer Service Department my role was to provide quality support in the office and globally, in order to guarantee the SLA and achievement of the targets and goals for our office, department and company and ensure the quality of the service provided to our customers.Implement Objectives and Key Results.Monitor KPIs and individual and teams performance metrics ensure quality, goals and targets were… Show more As Quality Advisor in the EMEA Global Learning and Quality team in the Booking.com Customer Service Department my role was to provide quality support in the office and globally, in order to guarantee the SLA and achievement of the targets and goals for our office, department and company and ensure the quality of the service provided to our customers.Implement Objectives and Key Results.Monitor KPIs and individual and teams performance metrics ensure quality, goals and targets were met.Support New Hires​ during and after the training providing coaching cycles. Collaborate with the trainers, design and deliver training modules/workshops based on needs. Meet quality and productivity targets and boost performance levels ​performing coaching/feedback sessions to Customer Service Agents (B2B and B2C), applying different coaching techniques (BIO and GROW model).Analyze data and identify trends​ using Tableau and other management tools. Create team/individual action plans (SMART goals- PDP program) actively liaise with Managers and Team Leaders. Perform monthly internal auditing and shadowing, evaluating the interactions of the Customer service agents B2B and B2G, to determine the quality of the service provided and guarantee the execution of the company policies and procedures. Advanced use of Redbox and Verint.New Product and Service Implementation.​ ​Support the implementation of New Products and guarantee the execution of the company policies and procedures. Collaborate with Implementation Specialists and Project owners completing monthly tasks (i.e. deliver presentations, create communication plans).Responsible of the workload planning and distribution for the Quality Team in Barcelona and the development of the new team members.Recruitment Collaborate with HR team​ during the recruitment process participating to the interview process. Show less

Barcelona

Customer Service Executive B2C and B2B. Liaise between the guest and partners of Booking.com. Delivering high level of customer service, supporting the customers (guests and accommodations) by phone and email, handling requests and complaints and assisting partners with the use of the platforms. Use available resources to explore resolutions. Considers all party (company- guest - partner) needs and obtains solutions, discussing available options with the customers. Problem solving… Show more Customer Service Executive B2C and B2B. Liaise between the guest and partners of Booking.com. Delivering high level of customer service, supporting the customers (guests and accommodations) by phone and email, handling requests and complaints and assisting partners with the use of the platforms. Use available resources to explore resolutions. Considers all party (company- guest - partner) needs and obtains solutions, discussing available options with the customers. Problem solving approach and ownership of the cases handled. Actively participate in various projects within the department and with other departments. Work in personal development. Show less

Barcellona, Spagna

Customer care agent for Letsbonus.comSolve issues by email and by phone about payments, orders and the use of the website for the italian and spanish market. Check of the logistic plan and fraud cases. Making Mystery calls to check the offers on the website.

Italia

Freelance Content Writer and Translator for Italian blogs “Informa Consumatore” and “Risposta Facile".Content Writing for Greatcontent.it and O2O.

Barcellona, Spagna

Linguistic expert in Webcertain.comPPC, SEO, Links & Social Media and Online PR. Website Optimization, Copywriting adverts, Link submissions, Keyword Research, Article copywriting, distribution and research on the web. Proofreading and localization.

Barcelona Y Alrededores, España

Customer service Aircorps agent for Airbnb.comSolve issues for the member of the Airbnb Community by email and by phone in English and Italian. Resolve customer complaints about reservations, payments, overbookings.

Barcellona, Spagna

Customer care agent for the Apple.com After Sales Department, financial and sales experience. Solving issues for individual and business customers, by email and by phone in English and Italian.

Barcellona, Spagna

Reservation Agent for Avis.com. Make reservations and give all the information about car rental service for individual and business customer.

Auckland, New Zealand

Perth Y Alrededores, Australia

Roma, Italia

Administrative employee, responsible of the accounting and financial records for different companies. Store manager. Responsible of the store, customers and suppliers organization. Personnel management.

Roma, Italia

Accounting Firm. Secretary and accounting.

Roma, Italia

Executive Secretary, Office manager for real estate agency.

Roma, Italia

Administrative Secretary for accounting firm.Management and Accounting.