Develops and documents electronic documents routing for approvals for all University Graduate School forms for degree progression, financial aid and admissions.IU Core Team member for admissions and member of SalesForce (CRM) team.Supervises graduate assistant Provides experienced business and systems analysis related to the design, development, implementation, planning and support of University Graduate School systems; monitors systems to determine hardware and application needs, performance tuning needs, as well as system maintenance needs.Coordinates deployment of new systems, providing seamless integration and rigorous testing; ensures systems security; ensures systems services have high availability.Researches and recommends systems software solutions; performs experienced analyses, evaluation and testing of high performance computer software systems; monitors hardware/software usage, provides statistics, produces reports as needed, and makes recommendations for strategies.Participates in project planning, formulating objectives, and preparing project proposals; evaluates requests for service and makes recommendations that are effective, efficient and synchronous with university IT services, policies and standards.Reviews and documents problem resolutions as well as systems analysis standards, best practices, and processes.Researches and stays up-to-date on new industry standards for systems administration and analysis.

Technology ConsultingOn call technology supportNetworking setup, design, troubleshooting and installationTechnology matching & instructionTransfer analog formats of video, audio, and images (pictures, negatives, and slides) to digital formatsCreate custom video productionsProvide CD and DVD duplication servicesRestore damaged images, audio, and videoCustom projects to suit any customers want or need

Provides front line technical system support; acts as the focal point for all problems with hardware and basic software applications. Primary point of contact for all IT related issues in Regional Academic Health Campus Health Sciences Building. Logs trouble calls; analyzes and corrects problems at their source; assigns status, critical criteria and controls escalation parameters/processes. Contacts clients to resolve problems; monitors activity in correcting problems related to telecommunication, software, hardware and networking. Assists in the ongoing analysis and designs of current and emerging technologies and adhering to best practices and standards regarding computer support services.Set up new and reassigned computers and equipment. Provides expert technical consulting, advising, and systems server services in support of HTS in the use of operating system, network access, Microsoft and Apple systems (server/client), Microsoft Active Directory Services, email and messaging services, mobile technology, audio/visual systems, and system management/security tools. Assists with contacting clients to resolve problems; monitors activity. Participates in asset management, maintenance and retirement of the equipment. Assists in the ongoing analysis and designs of Client Experience. Develops, implements, and tests documentation to assist clients. Updates documentation following procedural changes, new releases, and enhancements to specialized applications. Trains in the use of equipment and software. Duties also include training of clients in the appropriate use of supported equipment and software.

Provides front line technical system support; acts as the focal point for all problems with hardware and basic software applications. Logs trouble calls; analyzes and corrects problems at their source; assigns status, critical criteria and controls escalation parameters/processes. Contacts clients to resolve problems; monitors activity in correcting problems related to telecommunication, software, hardware and networking. Assists in the ongoing analysis and designs of current and emerging technologies and adhering to best practices and standards regarding computer support services.Set up new and reassigned computers and equipment. Provides expert technical consulting, advising, and systems server services in support of CAITS in the use of operating system, network access, Microsoft and Apple systems (server/client), Microsoft Active Directory Services, email and messaging services, mobile technology, audio/visual systems, and system management/security tools. Assists with contacting clients to resolve problems; monitors activity. Participates in asset management, maintenance and retirement of the equipment. Assists in the ongoing analysis and designs of Client Services. Develops, implements, and tests documentation to assist clients. Updates documentation following procedural changes, new releases, and enhancements to specialized applications. Trains in the use of equipment and software. Duties also include training of clients in the appropriate use of supported equipment and software.

Helping those who need assistance with their technology problems at Indiana University.

Managed the vast array of videoconferencing equipment on all of IU's 8 campuses by monitoring conferences while they took place, answered calls on the video help desk, and gave consultations regarding new equipment, users, etc.

Support computing issues for all graduate students, faculty and staffTroubleshoot and repair network connectivity problemsAssist phone and walk-in customers with technology related problemsRe-image loaner laptop computers using Symantec Ghost and Bart PEDeliver and return reserved equipment to and from classroomsLight printer maintenance

Oversee operations in student and residential computing labs across campusReport technology issues to ensure they are promptly resolvedAssist residents in troubleshooting network connectivity issues in student housingProactively assist customers with technology related issues

Assembled survey packetsFormatted addresses and formal lettersScanned letterhead, signatures and surveysPerformed data entry