Lori Lay Email & Phone Number

Cincinnati, OH, US

Cincinnati, Ohio, United States

• Data entry of study meta data to include DB build data, billing setup, test setup
• Maintain study files (i.e. creating files, obtaining document signatures, ongoing filing, pulling files for audits, quality control reviews of files as necessary, etc.)
• Document training procedures
• Maintain database/spreadsheets as necessary to facilitate tracking of departmental activities

Loveland, Ohio, United States

I provide technical customer support for a SaaS video streaming product via chat and email.

• Remote customer tech support and podcast audio postproduction.
• Handle all support requests (via live chat and email) that have been escalated from Tier 1
• Assist with Tier 1 support requests when ticket volume is high
• Mentor Tier 1 support team members
• Document any bugs found in production by creating tickets in Jira
• Act as liaison between engineering and support teams by attending daily engineering standup

Cincinnati, Ohio

• Process upload emails.
• Convert jpg, tiff, etc. to PDF and upload to database.
• Resolve any issues the sender may have with email attachments.
• Categorize uploaded mortgage documents so they are searchable in the database.
• Print and ship mortgage documents to borrower.

West Chester, Ohio

Establish connection with MySQL database and create metrics reports for helpdesk. Tools used: Visual Studio 2015, MySQL Workbench. Modify existing SSRS reports in preparation of migrating to new report server. Tools used: Visual Studio 2005, Oracle SQL Developer.

West Chester, Ohio

Working at Pole/Zero has given me the opportunity to work directly with an ERP system and with SSRS reports. In the stockroom I was responsible for processing move tickets and receiving product into the stockroom. I was also in charge of generating the stockroom's weekly metric reports in Excel.

Amelia, Ohio

Data entry, image e-mails and their attachments and enter them into a database. Process lien holder change requests, log checks (Excel). Worked independently. Completed Mail Industry Training.

Mason, Ohio

Beechmont, Ohio

Unload trucks, palletize merchandise during unloads, stock shelves, help guests. Earned employee of the month.