Award-winning department leader and cross-team specialist integral to business development efforts and process improvement initiatives. Supports 13 departments with project-specific client solutions including RFP/bid management, client RFI response, opportunity assessment, and client relationship maintenance. Direct collaboration with management at all levels (team leads, directors, vice presidents, owners).TASKS: Developing and overseeing department workflows; developing and maintaining document templates and style guides; CRM database and electronic document management; creating business development tools for diverse market sectors and service disciplines; maintaining a continuous improvement environment; coordinate estimation review with external clients, internal project managers and subject matter experts; content writing, proofreading, and editing; project management of sales processes, training and supervising new team members (local and internationally).SKILLS: Manage multiple tasks/projects and deadlines simultaneously under minimal supervision; proficiency in organizing and prioritizing work; exceptional internal/external customer service skills; outstanding attention to detail; keen initiative and follow through; excellent written and verbal communication skills; ability to accept direction and consistently adhere to quality work standards; responsible, dependable, accountable, and self-motivated.RECOGNITION: Sole recipient of the 2023 4Core Value Employee Award: Above & Beyond

Key contributor to all aspects of non-profit operation. Full management of volunteer program, donor appreciation, CRM, e-commerce, product design / production / assembly / distribution, supply inventory, incoming communications, regulation compliance. Co-responsibility for event management, marketing communications, graphic design, constituent relationships, and technology management. Recently laid off due to pandemic-related downturn in funding.

Parent/Teacher Fellowship Chairperson supporting, directing, and liaising 8 HCCSA Grade Level Coordinators and High School families regarding school and PTF related matters. Managing relations between PTF, HCCSA, parents, and students.

Coordinated support and management of all volunteer activities such as game set up/tear down, admissions, book/time-keeping, filming, and transportation. Initiating team-building and recognition events for players.

Providing specialized administrative and teaching support on an “as needed” basis. Handling call screening, security processing, guest reception, as well as electronic and postal mail distribution. Leading lesson plans on iPad, OSX, and web-based applications including Google Docs, Office365, and Google Drive.

Supporting 15+ sub-ministries, their ministry leaders, and the GraceCares staff of Grace Covenant Church. Interacting with department heads, intradepartmental staff, church congregants, and community members. Mastering responsibilities including presentation development, development of training materials, interdepartmental coordination and communication, external request application screening/processing, large-scale event coordination, crisis assistance, managing various volunteers assigned to a diverse assortment of roles/tasks and more.

Training over 250 writers at various levels annually, level 2 editing of submitted content, as well as creating original devotional entries for the Join the Journey program (a web-based reading plan, devotional, and blog with original content published daily). Communications Ministry

Writer, Editor, and Publisher of a monthly e-newsletter for the Stay-at-Home Parent Affinity Group, a division of the Worklife Ministry. Content centered around equipping and motivating the ethical, excellent, evangelistic, and engaged worklife of a stay-at-home parent. Women's Ministry / WorkLife Ministry

Team Lead for annual Women's Christmas Event dinner and production, serving over 2000 women in the community, overseeing 14 committee chairs. Responsibilities included writing, designing, and editing marketing materials. Expanded outreach potential with an added venue. Women's Ministry

Reworking and creating Small Group Leader materials to accompany church-wide 40 Days of Purpose Program. Responsibilities included editing, re-writing, design, and layout of a wide variety of materials. ReaLife Group Ministry

Proofreading, editing, and layout of homework assignments corresponding to an inductive bible study. Generating inductive study tips to assist participants. Women's Ministry

Managing office functions and administrative personnel. Responsibilities included reception, customer service, interviewing, training, supply maintenance, developing new organizational processes, and some A/P and A/R.

Providing administrative support for executives and remote consultants at Callahan/Roach Inc., a custom publications company. Coordinated with staff at all levels and served as a liaison between departments, overseeing day-to-day administrative and operational activities. Administered, processed, and aided interpretation of DiSC Profiles for clientele.

Maintaining telecommunications switch database as well as customizing reports for use by company executives.

Providing administrative support for large-scale Customer Service Department in the long-distance Telecommunications Industry.