Lisa Leary Email & Phone Number

Boston, MA, US

Albuquerque, New Mexico, US

• Strategic relationship manager with expertise in digital health and creating strategies for best-practice adoption resulting in higher utilization, renewals, and referenceability.HIGHLIGHTS
• Match client requirements to solution offering, achieving higher customer satisfaction.
• Experience in supporting and managing complex client relationships.
• Develop trusted advisor relationships and represent the voice of the customer.
• Lead cross-functional teams and collaborate with strategic clients to deploy best practices.
• Excellent communication (written and verbal) and interpersonal skills.

Litchfield, Illinois, US

• Worked with strategic customers of HealthGrid, a mobile health B2B Software as a Service (SaaS) enterprise patient engagement platform.
• Built executive and key stakeholder relationships and represented voice of the customer, optimizing customer experience, increasing retention and relationship expansion.
• Identified client needs and matched with company services by utilizing a consultative approach and applying expertise in market trends, best practices, and product knowledge.
• Conducted periodic reviews with client executives and stakeholders, analyzing utilization metrics, demonstrating ROI, and discovering optimization opportunities.
• Improved issue resolution and payment by facilitating contract management and invoicing as liaison between the customer and finance.
• Achieved stabilization and customer retention by managing escalations and developing an action plan in collaboration with internal resources and client.

Canton, Massachusetts, US

• Recruited by Vice President of Marketing. Managed team that guided strategic clients to Stage 7 on HIMSS Analytics Electronic Medical Record Adoption Model (EMRAM), international industry recognition for achieving.
• Managed elite, strategic team, focused on researching industry topics and mobilizing key clients to produce white papers and case studies, repositioning company as a thought leader to impact new sales opportunities.
• Navigated complex, enterprise customers and proactively engaged with executives and department leaders, providing consultative, team-based advice.
• Quantified value delivered from new hospital department product by identifying key performance indicators (KPIs), measuring clinical and operational benefits and leading team to gather and analyze early adopter.
• Overcame resource needs for revenue-generating priorities, gaining enterprise-wide project commitment by consistently building customer vision and value for software optimization program.

Canton, Massachusetts, US

• Supported Vice President’s new customer success strategy. Engaged with leading industry organizations and researched best practices. Influenced and led cross functional teams to success.
• Drove client utilization, reduced churn, and added value to customer journeys by developing innovative solutions using EMR components, addressing healthcare initiatives, and creating new programs.
• Created new electronic medical record (EMR) optimization program that produced demonstrable ROI and improved outcomes. - Conducted readiness assessments and guided clients through rigorous EMRAM Stage 7 requirements.
• Used industry best practices and led cross-functional team from implementation, service, and development, creating portfolio of solutions using EMR components. - Created solutions for coordinating care transitions at.
• Demonstrated advanced insights and understanding of customers’ business, gathering and analyzing requirements to deliver new product functionality.

Canton, Massachusetts, US

• Using a consultative sales approach, sold healthcare enterprise software, with over $18.7M in sales through new customer acquisition and upselling to existing clients. Managed all aspects of enterprise sales process.
• Exceeded annual sales goals, leading the organization in 2007.
• Recommended process improvements of matching customer requirements to appropriate solution offering, coordinating with internal stakeholders to ensure client’s successful adoption.
• Built, maintained, and leveraged appropriate C-Level relationships within each customer, influencing solution adoption, creating strong support for new opportunities.
• Advocated for customer needs and issues, assuring proper company alignment, orchestrating resources, and tactics in support of strategic accounts.