• Trained and managed the daily operations of a 6-person team to accurately evaluate 16,500+ student records annually, consistently meeting deadlines year-over-year• Mentored the transfer team on problem and conflict resolution techniques to enhance customer satisfaction• Collaborated with IT and vendors to design, develop, implement and test new software• Communicated with executives, IT and colleagues to proactively identify, mitigate and resolve issues• Implemented and facilitated a bi-weekly team meeting to discuss goals, updates and challenges, increasing the team’s productivity and efficiency• Executed reports, interpreted results, delivered analysis and needed resolution• Spearheaded the enhancement of a policy and business practice that increased the number of automatically accepted military courses as college credit from 4 to 125 in 5 months• Completed the 2019 Excel Leadership Program at KSU, a development opportunity offered only to employees identified as high potential• Presented to groups of 50-100 students and colleagues to educate them on transfer evaluations and course substitutions• Developed training materials and standard operating procedure manuals

• Managed 2 transfer credit employees at SPSU with a student enrollment of 7,000• Managed the merge of the transfer evaluation databases, policies and business processes during the consolidation of KSU and SPSU and established best practices for the consolidated university• Promoted from International Enrollment Counselor to Assistant Registrar by demonstrating leadership potential, proactively training new employees and initiating continuous improvement efforts• Communicated with Department Chairs on the coordination of credit for the major department• Reviewed and revised transfer credit policies and procedures• Evaluated both domestic and international academic transcripts and foreign credential evaluations• Trained new and current employees on transfer and international credit procedures• Implemented and maintained the Transfer Articulation in Banner• Created the SPSU Transfer Credit manual

• Evaluated transfer credit to provide incoming students with a credit summary• Counseled prospective students and parents on the international and transfer admissions process • Recruited prospective students by scheduling individual information sessions, attending college fairs, and organizing events• Provided translation services for French and Spanish speaking students • Created and developed Transfer Preview Day• Reorganized the transfer credit procedures and policies to increase efficiency• Supervised student assistants

• Coordinated and advertised campus events for students, finalized event contracts• Assisted visitors and resolved a range of administrative problems and inquiries• Served as a liaison between departments and operating units throughout the University

• Demonstrated exceptional service and leadership skills in the fine dining industry • Translated cosmetic product directions from English into French

• Attended board meetings and event seminars• Created online survey’s with Zoomerang for event and company evaluations• Consolidated company data in excel documents

• Graded student’s tests and homework, instructed class lectures and formed classroom activities• Assisted students with reading, writing and communication exercises in French

• Supervised study buddies and groups of 20 to 25 international students and organized educational activities• Created monthly work schedules for 20 study buddies for the summer program• Promoted the Vernon School District at a job fair in Mexico• Spoke Spanish to diminish the language barrier and provide clear understanding of the program

• Directed and mentored children between the ages of 4 and 12 in developing their physical skills and mental attitudes