Managing the Administration docs team of the Product Documentation group.New in role; additional details soon.

Manager and principal technical writer for Labelbox, a data driven machine learning (ML) platform that helps companies use large language models (LLMs) to label and enrich data, to train models for business needs, and to develop intelligent applications.• Explained machine learning and AI concepts in clear, readable language. Created and maintained world-class documentation and technical content for technical audiences, including developers and end-users. Wrote content while improving presentation and discoverability.• Triaged, scheduled, and managed workload. Worked with product managers, developers, sponsors, and other partners to identify and fill tactical doc needs and strategic objectives. Triaged tickets and incorporated feedback. • Established, enforced, and advocated consistent editorial standards, including style guidelines, presentation, and consistent voice/tone. Advocated for plain language and accessible content.Technologies: Markdown, GitHub, Docker, Jira, Confluence, HTML, CSS, Python.

Manager and principal technical writer for the Redis Enterprise docs team.• Created and maintained world-class documentation and technical content for system administrators, operations, developer, and consumer audiences. Contributions focused on content, presentation, and discoverability.• Led, mentored, and advocated for a team of talented, dedicated tech writers (and an intern). Included hiring, training, performance review, and professional development.• Triaged, scheduled, and managed team workload. Worked with product managers, developers, sponsors, and other stakeholders to proactively identify and fill tactical documentation needs and strategic objectives. Triaged tickets, incorporated feedback, and optimized processes.• Established and advocated consistent editorial standards throughout the software development lifecycle, including design (microcopy), implementation, and support. Included editorial style guidelines, presentation, and voice/tone. Emphasized plain language and accessible content.• Portfolio included Redis Enterprise Software (on-premises database), Redis Cloud (database-as-a-service through AWS, GCP, & Azure, Redis Enterprise for Kubernetes, and related products.Technologies: Redis, Markdown, Hugo, GitHub, CSS, Go, Docker, Jira, Confluence, and Linux.

Designed, wrote, and maintained developer documentation covering internationalization (I18N), localization (L10N), and globalization for internal Amazon developers. Documented tools and practices supporting multiple languages, data formatting conventions, and locales.• Created, wrote, and maintained tutorials, samples, and other materials for developers and other stakeholders across multiple platforms (Windows, Mac, Linux) and development tools/languages (Java, Perl, JavaScript).• Developed and implemented developer documentation experience/strategy incorporating multiple formats and approaches. Deliverables included tutorials, overview, deep-dives, code samples, interactive demos, and additional content types.• Designed, developed, and maintained a documentation portal to help developers find relevant information quickly. Results emphasized discoverability, readability, accuracy, and maintainability. Technologies: Java, Perl, Ruby on Rails, PHP, XWiki, Markdown, HTML, CSS, Node.js, and more.

Senior content developer (programmer/writer) on the Cloud and Learning Developer Relations team (formerly Azure Platform Experiences), creating world-class documentation and examples focused on Microsoft Graph API (REST), Azure Active Directory (Azure AD), Microsoft Intune, and Azure (cloud) services. • Created, wrote, and maintained technical content for a variety of audiences (developer, administrator, and end-user) across multiple platforms (Windows, macOS, Linux) and development tools/languages (.NET, Node.js, Java).• Designed, developed, and maintained utilities and processes designed to automatically create documentation. Results assembled into documentation experiences suitable for immediate deployment to a variety of presentations.• Reviewed and edited user interfaces, error messages, and other user experience (UX) elements.• Contributed to, updated, published, and supported multiple documentation projects and code sample repositories.• Managed, planned, and prioritized work items from multiple, sometimes competing, projects, teams, and schedules.• Developed tools and utilities to automate and streamline the publication process, including content generation, validation, integration, build, and deployment.• Collaborated with team members and stakeholders to improve the documentation, to create better experiences for the readers, and to help evangelize solutions to customer problems. Technology used includes: Azure, Azure AD, Microsoft Graph API, REST APIs, Intune, Configuration Manager, ASP.NET, C#, PowerShell, Visual Studio, Node.js, Java, Markdown, git, and others.

Designed and created developer documentation for location sharing web services and related libraries.• Documented REST API endpoints, including reference pages, overviews, and tutorials. • Created samples for multiple languages, including jQuery, Python, Node.js, Ruby, Go, and PHP.• Researched API behavior by analyzing implementations written in a variety of languages, including Python, Go, C#, Java, and others. • Identified and filled gaps in content and samples.• Edited and maintained existing documentation assets.• Contributed content for technical blog and partner communication.Technology included: Markdown, Git (Github), Node.js, Postman (including collections), Python, Tornado, HTML, CSS, Google Maps API, REST APIs, and more.

Led, created, edited, and maintained documentation projects to support middleware service platforms serving automotive and hospitality partners. Created tutorials, overviews, samples, reference pages, and supporting material for developer, end-user, and administrative audiences. Identified and implemented world class documentation experiences across multiple form factors and operating systems.• Designed, delivered, and maintained SDKs, API samples, and documentation experiences supporting smartphone application development (iOS and Android), REST APIs, web services, and Java.• Designed and developed a documentation build system to generate reference documentation from source. Results supported multiple operating systems and development environments, including websites, Windows Help files, Eclipse plug-ins, and more.• Identified, established, and advocated editorial guidelines, standards, and best-practices.• Coordinated scope and message with product managers, developers, QA, marketing, and sales.• Identified and met opportunities to improve documentation through responsive design, flexible experiences, and useful services. • Updated web-based layouts to feature best practices, modern design standards, and widely supported frameworks, including jQuery, Bootstrap, and others.• Collaborated and coordinated with distributed partners and teams in Japan, Australia, and elsewhere.• Created clear, result-oriented documentation from multiple (and occasionally competing) sources.• Automatically generated documentation from existing assets including source code, JIRA tickets, and additional sources. Results leveraged modern web design principles, including device and browser independence.• Identified and created tools to automatically detect and, where possible, to fix common problems.Technology included JavaScript, Node.js, Apache ant, git, JIRA, Java, HTML5, CSS3, Microsoft Word, Markdown, Pandoc, macOS, Linux, and Windows.

Wrote developer documentation for an HTML5 JavaScript app publishing platform for integrated “infotainment” systems integrated into automobiles. • Created tutorials describing how to create apps for the platform. Used development edits, consolidation, and sample redesign to improve and clarify existing materials while reducing content size (up to 75% in some cases). • Helped establish style guide and documentation conventions, performed technical and developmental edits to knit existing materials into a cohesive story designed to help developers quickly learn to create platform apps. • Streamlined information architecture of documentation website by simplifying keyword categories, reducing navigation complexity, and removing duplication. • Coordinated with developers, testers, and leadership to verify documentation success with a variety of technical and international audiences.Technology included Ubuntu, git, HTML5, CSS3, JavaScript, JSDoc, Node.js, Wordpress, and others.

Created developer content for Internet Explorer features, web platform APIs, and related services. Focus areas including website design/layout, W3C standards, browser compatibility, cross-browser website development, best practices, security, and application development. • Delivered outstanding content for JavaScript, C++, C#, and Visual Basic over multiple versions and releases (IE7 through IE11). Wrote reference topics, conceptual tutorials, code samples, and more.• Contributed to Windows, Windows Phone, Windows Store, Xbox One, and the W3C community.• Managed documentation projects, teams and external resources; coordinated tasks, triage, prioritization, and assignment (frequently without authority).• Managed contractors and vendors for multiple documentation projects, including candidate interview, selection, assignment, and personnel management.• Developed documentation plans from a variety of inputs including product specifications, web standards, competitor materials, and related resources.• Frequently exceeded quality expectations related to technical accuracy, clarity, and compliance. • Partnered with teams outside traditional channels to develop innovative and unique content.• Helped improve authoring standards, style guidelines, and content quality across the division.• Created and extended publishing tools and libraries to reduce overhead and speed delivery.• Recognized as a team and group (developer content) leader. Considered the "go-to" documentation person by the product team. Also known as an excellent writer and creative problem solver.

Predominately developer roles (including more than five years as senior) designing, creating, and maintaining custom business database applications: • Supported multiple industries, including biomedical research, financial and investment services, non-profit fundraising and administration, international press relations, testing and skill assessment, aerospace, software development, inventory management, contact management, and others. • Tools included Borland Delphi, Visual Basic, Perl, SQL, MySQL, Informix, SQL Server, InterBase, Sybase, client/server, local databases, and CGI applications for IIS, Apache, ASP, ColdFusion, and more.