Larry Gray

Larry Gray Email and Phone Number

Innovative Performance Management Leader Focused on "Potentializing People" @ Sofidel America Corp.
Larry Gray's Location
Tulsa, Oklahoma, United States, United States
Larry Gray's Contact Details
About Larry Gray

Passionate lifelong learner specializing in building corporate culture by leveraging a diverse and inclusive workforce. A diversity candidate with 25+ years’ experience maximizing employee engagement and strengthening overall customer satisfaction. A compassionate purposeful leader with proven track-record of driving bottom-line productivity and influencing impactful change. • Cultural Ambassador • Root Cause Analysis • Diversity & Inclusion• Organizational Development • Training Strategy • Customer Satisfaction• Leadership Development • Dynamic Facilitator • Employee Engagement• Performance Management • Change Management • Data Analytics• Innovator & Strategist • Curriculum Design and DevelopmentSpecialties: MBTI Certified PractitionerI-Opt Certified FacilitatorDDI Certified FacilitatorCertified 360 Performance Coach

Larry Gray's Current Company Details
Sofidel America Corp.

Sofidel America Corp.

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Innovative Performance Management Leader Focused on "Potentializing People"
Larry Gray Work Experience Details
  • Sofidel America Corp.
    Training And Development Specialist
    Sofidel America Corp. Jul 2022 - Present
    Horsham, Pennsylvania, Us
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  • Oellien Design, Inc.
    Director, Human Resources
    Oellien Design, Inc. Apr 2020 - Jun 2022
    Tulsa, Us
    Established HR and administrative processes to support a growing organization. Efforts resulted in a 25% increase in billable hours and a 56% reduction in administrative costs. Facilitated Myers-Briggs (MBTI) sessions to leadership team designed to enhance client and employee communication and drive decision making skills. Sessions were deemed highly successful and produced a marked increase in client satisfaction as the result of and a more engaged workforce.
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  • Apria Healthcare
    Senior Manager Learning & Development
    Apria Healthcare May 2018 - Mar 2020
    Indianapolis, Indiana, Us
    Led the design, development, and delivery efforts of onboarding curricula with a customer-centric focus resulting in 135% increase in early life-cycle cross sell, a 76% increase in employee empathy (as measured by Quality Assurance Teams), and a 63% decrease in new agent attrition. Provided strategic direction for overhaul of content under management driving a 66% reduction in content hours under management. Led offshore training efforts through single largest offshore expansion in the organization’s history resulting in increased agent preparedness and reduction of 72,000 training hours.
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  • At&T
    Lead Performance Consultant
    At&T Apr 2016 - Feb 2018
    Dallas, Tx, Us
    • Provided training strategy and learning project management in support of ordering system rollout to 85K employees resulting in anticipated savings of $75M. Training strategy resulted in reduction of 2.25M project training hours versus plan.• Provided training strategy and learning project management for DIRECTV Now product rollout resulting in incumbent employee and customer facing training which drove 1M new product sales in the first year.• Led strategy, development, and design efforts for corporate-wide Leadership Academy program which was delivered to 25K leaders at all levels of the organization; drove significant increases in employee engagement and double-digit reductions in employee attrition.
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  • At&T
    Associate Director - Instructional Design
    At&T Aug 2015 - Apr 2016
    Dallas, Tx, Us
    • Provided lead support for all training related AT&T/DIRECTV merger related activities. Transitioned team with zero attrition through acquisition process.• Managed team of designers dedicated to building, maintaining, and enhancing new hire and incumbent training curriculums. • Managed team of DIRECTV Master Trainers charged with upskilling vendor and AT&T training delivery teams on DIRECTV curriculums.
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  • Directv
    Manager Cc Learning & Development / Curriculum Design & Development
    Directv Oct 2012 - Aug 2015
    El Segundo, Ca, Us
    • Instituted a continuous improvement model resulting in double-digit gains in agent proficiency during early agent lifecycle. • Consistently led teams ranked among the highest in the organization in employee engagement and exceeding “High Performing Norms” as measured by Towers Watson.• Established and implemented internal metrics and certification program for DIRECTV facilitators and successfully launched to external vendor trainers.• Established training delivery career pathing plan and led the development of Master Trainer program.• Served as Corporate Master Trainer and lead facilitator for organizational leadership development program.
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  • Directv
    Manager, Cc Learning And Development - Training Delivery
    Directv Sep 2009 - Oct 2012
    El Segundo, Ca, Us
    • Led facilitation teams in Tulsa, OK and Huntsville, AL.• Established internal metrics designed to predict proficient performers upon completion of initial classroom training.• Partnered with organizational leadership and external vendors in the establishment of corporate-wide coaching and leadership program. Served as lead facilitator and corporate master trainer for the program which launched across the organization and was credited with significant reductions in early employee attrition rates, decreases in agent absenteeism, and a marked increase in overall agent and leader engagement.
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  • Metlife
    Senior Learning And Development Consultant
    Metlife Jan 2006 - Jun 2009
    New York, Ny, Us
    • Applied comprehensive diagnostic techniques to scope and define opportunities to enhance organizational design and effectiveness.• Developed solutions leveraging both internal and external resources to deliver optimal solutions providing benefit to the organization through application of consulting expertise. • Led organizational paradigm shifts focusing on organizational design and effectiveness, leader and management development, succession planning, sourcing, organizational change and structure, communications, change management, strategic planning, process redesign, competency modeling, and employee engagement.
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  • West Corporation
    Operations Training Specialist
    West Corporation Oct 2004 - Aug 2005
    Omaha, Ne, Us
    Working in tandem with business partners, I was responsible for the creation, development, and delivery of innovative regional and global learning solutions. Collaborating with HR and Business Leaders, I provided integral support in analyzing and resolving highly critical people performance issues, particularly at the Frontline Leader level. Structured and maintained a comprehensive orientation process for all workforce personnel to maximize the ramp-up of new individuals and improve overall speed-to-productivity. Enabled the constant development of the training staff through enhanced people management process. Improved speed to proficiency by reducing new hire training time while applying experiential learning methodologies.
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  • Mcleod Usa
    Manager, Customer Care
    Mcleod Usa Apr 2002 - May 2004
    Us
    Responsible for the establishment and attainment of customer service and quality targets, initiative planning, project management, strategic planning, and managing and tracking call center activities to attain or exceed corporate short and long term objectives. Additionally responsible for staff development, customer care certification, once and done activities, incentive plans and establishing individual and corporate service standards and thresholds. Responsible for management of all new hire and developmental learning activities locally, as well as, at virtual sites in Cedar Rapids, IA and Springfield, MO. Additionally, partnered with leadership in all locations to reduce AHT, increase overall customer satisfaction, establish escalated management team, and improve overall call quality. Lead efforts to reform call monitoring and evaluation process resulting in nearly a 20% increase in customer call satisfaction and similar results in overall once and done call resolution.
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  • Bnkr, Inc.
    Director, Training And Development
    Bnkr, Inc. Aug 1999 - Jan 2002
    Established and implemented training and organizational development standards for a start-up organization. In this capacity, I partnered with other business leaders to create business plans, sell product/services, and create programs to market, incent, and provide product/technical training to client staff. Served as primary post-sale customer interface and partnered with the client to facilitate needs analysis, website development, associate incentive plans and training programs, marketing strategies, and all four evaluation levels. Consistently exceeded 30-60-90 day client productivity thresholds.
  • Bank Of America
    Assistant Vice President
    Bank Of America Apr 1991 - Aug 1999
    Charlotte, Nc, Us
    Partnered with local and national management teams to establish and implement organizational design strategies, leadership development solutions, and sales/service training programs and methodologies. Created and implemented a Banking Center Management Training and Certification Program and partnered with local management teams to establish Banking Center Manager competencies and hiring standards. Also served as a Banking Center Manager where I was responsible for the retail operations of a $75M full service banking center. In this capacity, I was consistently named as a top producer.
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Larry Gray Skills

Mbti Leadership Staff Development Needs Analysis Training Delivery Performance Consulting Instructor Led Training Instructional Design Leadership Development Learning Management Performance Management Succession Planning Employee Engagement Blended Learning Organizational Development Talent Management Project Management Training Employee Training Change Management E Learning Call Centers Management Coaching Management Development Human Resources Strategic Planning Program Management Addie Organizational Design Organizational Effectiveness Team Management Crm Consulting Performance Improvement Organizational Learning Onboarding Workshop Facilitation Career Development Executive Coaching Employee Benefits Culture Change Learning Management Systems Captivate Workforce Planning New Hire Orientations Employee Relations Hiring

Frequently Asked Questions about Larry Gray

What company does Larry Gray work for?

Larry Gray works for Sofidel America Corp.

What is Larry Gray's role at the current company?

Larry Gray's current role is Innovative Performance Management Leader Focused on "Potentializing People".

What is Larry Gray's email address?

Larry Gray's email address is ll****@****ctv.com

What is Larry Gray's direct phone number?

Larry Gray's direct phone number is +191825*****

What skills is Larry Gray known for?

Larry Gray has skills like Mbti, Leadership, Staff Development, Needs Analysis, Training Delivery, Performance Consulting, Instructor Led Training, Instructional Design, Leadership Development, Learning Management, Performance Management, Succession Planning.

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