Lauren Hansen Email & Phone Number

Denver, Colorado, United States

Responsible for leading the day-to-day success and operational strategy for the Corporate Care LOB, various Diner company initiatives and emerging customer projects. Understands the elements needed to drive sustained efficiency while identifying and recommending improvements that move the business ahead. Drives results, as defined by the business owners.

Denver, Colorado, United States

• In addition to Team Lead duties:
• Creates workflows & SOPs and ensures team goals and initiatives (SLAs, KPIs, etc) are being met by various means (ensuring team has proper information / tools, running reports to assess health of team processes, etc)
• Works cross functionally to create and refine processes for effective management of work shared between teams / departments. Constantly improves this by gathering information and constantly learning about our product.
• Uses data to understand how well the team is running on a daily, weekly, monthly basis. Makes suggestions/ changes to data capture methods. Runs regular QA on team processes and implements improvements based on new.
• Second point of escalation for the team (first for team lead)
• Identifies Product Roadmap opportunities

Denver, Colorado, United States

• Monitors daily team workflows and is integral to ensuring SLAs are being met by the team
• Creates and maintains reference documentation
• Answers questions and clarifies information for the team, making certain Associates have access to relevant information to fulfill their duties
• When possible, removes obstacles and escalates appropriately to the manager
• Works within the team and cross-functionally to refine processes for effective management of team duties. Always looking for opportunities to streamline work
• Highlights trends to manager/ senior manager by surfacing anecdotal information. Works with Senior CR associates to craft a long term strategy to address those recurring themes

Baltimore, Maryland, United States

• Responsible for all client reporting; created a document to outline when reports were due to provide visibility to management
• Used high-level excel functions to create reports based on client needs; documented all reporting procedures and created clear instructions for each report process
• Spearheaded and created content for the first Seamless Client Relations wiki, which details all aspects of the Grubhub corporate platform and Client Relations processes
• Thoroughly reviewed 100+ applications for Corporate Client Relations Associate position
• Co-conducted 45 - 60 minute interviews of potential candidates via in-person and phone interviews alongside Client Relations Manager
• Created a cross-departmental training schedule for new team members

New York City Metropolitan Area

• Supervises Client Relations team members and day-to-day activity
• Holds weekly one-on-one meetings with team members to address strengths and areas of improvement and offer feedback
• Collaborates with other departmental leads to ensure processes run smoothly and to discuss areas of improvement
• Coordinates frequent tastings to give Seamless catering partners the opportunity to showcase their food and promote their services to Corporate Sales Reps, Account Managers and Client Relations
• Spearheaded and created content for the first Seamless Client Relations wiki, which details all aspects of the Seamless corporate platform and Client Relations processes
• Thoroughly reviewed 100+ applications for Corporate Client Relations Associate position

New York City Metropolitan Area

• First point of contact for professionals in high-ranking legal, financial, tech and nonprofit positions
• In-depth training of clients on using the corporate Seamless website
• Troubleshooting website, computer, and technical issues over the phone
• Part of a team with a highly efficient response time -- issues almost always solved in 24 hours or less
• Made updates on the live site based on client requests
• Frequent set up of new accounts using site tools

New York, New York

• Cold sales calls to potential new customers
• Customer retention -- calls to current customers and attorneys who have been customers to re-sign up
• 100-150 outbound calls per day
• Daily CRM usage
• Customer service (high volumes of inbound calls and emails)
• Creating email campaigns using Clearslide and Gmail

New York, NY

• First point of contact for press inquiries, fan mail and partnering opportunities
• Assistance at video shoots
• Travel organization
• Facebook management

Greater Minneapolis-St. Paul Area

• Created copy for newspaper and magazine ads, posters, mailings, e-newsletters and the Dakota website
• Edited copy created by other employees to ensure accuracy and correct grammar usage, word choice, etc
• Used internet search engines to intensively research interesting information on upcoming artists and featured menu items

Greater Minneapolis-St. Paul Area

• Managed the organization's revenue, expenses and bill payment using the Quickbooks accounting program
• Provided assistance to NODA members with insightful answers to questions and extensive knowledge of the organization
• Updated and maintained organization databases and website to ensure accurate information for members and coworkers
• Conducted online research to decrease organization spending and learn more about possible organization partnerships
• Assisted in editing and layout of the Journal of College Orientation and Transition

Greater Milwaukee Area

• Used personality and extensive product knowledge to help customers find the perfect products to suit their needs.
• Honed teamwork skills to exceed sales goals and to provide a fun, spirited and informative shopping experience for customers
• Assisted in planning in-store parties and events to boost employee morale and strengthen customer engagement.

Bachelor Of Arts, Communication And Media Studies

Communication Studies Focuses: Interpersonal Communication, Technical Communication Dean's List 2010, 2011, 2012

Bachelor Of Science (Bs), Communication Studies, 4.0

Studied for Fall semester 2011 through the National Student Exchange