Western Michigan University's Unified Clinics: http://wmich.edu/unifiedclinics/Medical Records Coordinator:- Acted as superuser/subject matter expert in the implementation and use of two different electronic health record (EHR) systems (SmartCare and Point N Click)- Acted as a liaison between clinical staff and EHR companies for troubleshooting/reporting problems and template editing/design- Responsible for managing EHR system access and assigning roles and permissions, ensuring that all required trainings were complete - Assisted with the development of policies and procedures surrounding EHR and video recording systems use- Collaborated with clinical educators and administrative staff to implement procedures- Supervised medical office assistants and student employees in both medical records and front desk- Assisted with contract billing and obtaining prior authorizations in Streamline’s SmartCare system- Assistant with contract audits as well as CARF accreditation site visits- Assisted students with necessary trainings and orientation to the clinic- Provided excellent customer service to patients, as well as clinical staff- Active member of the Clinic Executive Committee, comprised of administrative staff and the clinical heads of each specialty clinicOrientation Coordinator- Maintain training materials for students/staff/faculty supervisors- Collect all HIPAA and orientation material from new students/staff/faculty supervisors- Provide review of HIPAA, blood borne pathogens, and safety training for students- Generate ID badges for all students/staff/facultyCharles Van Riper Language, Speech, and Hearing Clinic assistant:- Contact potential clients about applying for speech evaluations and/or speech therapy- Organize and collect evaluation packets for students, supervisors, and clients- Analyze data from client evaluation of clinical services- Data entry- Proofreading reports

Shared Administrative Assistant and Records Assistant for the Charles Van Riper Language, Speech, and Hearing Clinic at Western Michigan University's Unified Clinics. Administrative Assistant for Speech Department:- Contacting potential clients about applying for speech evaluations and/or speech therapy- Putting together and collecting evaluation packets for students, supervisors, and clients- Analyzing data from client evaluation of clinical services- Scheduling speech and language evaluations- Data entry- Miscellaneous projects Records Assistant:- Filing paperwork in client charts for Unified Clinics- Checking out/in files for student clinician and supervisor use- Data entry- Miscellaneous projects (e.g., creating archived files database)

Organized employee records until project was complete.

Assisted in the organization of a conference.

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Full time regular employment (laid off)- Reviewed resumes- Quickly learned the staffing software - Conducted phone interviews with professional drivers- Ran driving reports to determine eligibility for hire- Input accurate information into the applicant tracking system- Conducted follow up calls to make sure transfer to client went smoothly

Graduate assistantship available for second year students- Conducted literature reviews- Created data sets- Statically analyzed data via SPSS- Collaborated with lead professor about upcoming projects- Supervised undergraduate researchers and trained successor- Created and organized an online backup for all of files

As needed position available to i/o graduate students- Using Frame of Reference training, rated speeches given by business students on a behaviorally anchored scale- Behaviors assessed included: clarity of voice, use of grammar, non-verbal behavior, eye contact, layout of speech, and use of the materials provided