More than 20 years of experience as Project Manager, LOB Manager, Technical Director, Professional Services Director and Operations Director in EDS (now an HP company) And Siemens PLM Software.I can summarize my experience and knowledge in 3 main areas:Technical: my experience and knowledge covers from software development to systems. In the software area I've used several languages, environments and operating systems. From PC to IBM, Bull and DEC. In the systems and hardware area I have experience in equipment, protocols, architecture and design. Purchasing IT equipment, installing and deployment. Defining standards.Sales: experience in selling software development projects, licences, maintenance and hardware. Professional services and IT services. Customer support.Management: people management, team management, project managementSpecial note on retail experience within my field: I've got expertise in the main KPI's related to visitors, buyers, turnover, employees and all the relations between them that allow the business responsibles to analyze ongoing business. Large experience in calculating and analyzing capture rates, conversion rates, tickets, items & turnover rates and comparing results with historical data, and easy and clear ways of presenting, allow store-. area-, sales- and marketing- managers to take decisions on an ongoing basis.Specialties:Software Development, IT purchasing, IT Management, Technical Support Management, Call Center Management, Professional Services, Sales