Lei Liu Email and Phone Number
Results-driven IT professional with a proven track record in leadership, project management, and IT support operations. Experienced in setting up and managing help desks, driving team performance, and implementing training programs to enhance productivity. Adept at fostering a culture of continuous learning and development. Possess strong leadership skills and hold a PMP certification.
Bytedance
View- Website:
- bytedance.com
- Employees:
- 13149
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It Audio And Video Operation ManagerBytedance Jun 2024 - PresentBeijing, China
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It Support Training & Career Development ChampionIbm Sep 2021 - May 2024Beijing, China-Develop and deliver continuous training programs for support teams, driving learning and growth.-Motivate and support aspiring leaders, fostering a culture of excellence and productivity.-Create career progression models for the IT support team to facilitate professional development. -
Manager | Ap Crm Help Desk | CioIbm Apr 2021 - Sep 2021-Led the setup of the CIO AP Help Desk within 5 months, covering multiple countries and achieving seamless CRM support transition.-Managed a team of 6 reports, ensuring efficient operations and customer satisfaction.
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Manager | Ap Windows Helpdesk | CioIbm May 2019 - Sep 2021-Successfully launched a new IT support desk in Beijing, including office setup and hiring of 35 new joiners within 4 months.-Overcame challenges to deliver business results without delay, receiving recognition from the VP.
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Manager | Mac@Ibm Help Desk| CioIbm Jan 2017 - May 2019Beijing City, China-Manage a global IT support team of 21 individuals, exceeding KPIs-Provided coaching and development opportunities to team members, aligning with career aspirations and business needs.
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Team Lead | Mac@Ibm Help Desk | CioIbm Oct 2015 - Jan 2017Beijing City, China-Supported day-to-day operations, including training, scheduling, and project tracking.-Identified and implemented improvements to enhance team performance and customer satisfaction.
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Data &Application Support ExecutiveThomson Reuters Mar 2014 - Oct 2015Beijing City, China-Collaborated with sales team as a Data Analyst to optimize revenue and promotional strategies.-Provided level 1 application support to over 150 business partners. -
Global Service Delivery Duty ManagerEricsson Dec 2011 - Mar 2014Beijing City, China-Managed incident handling, escalations, and resource scheduling to ensure efficient service delivery.-Provided monitoring and coaching to support team members.
Frequently Asked Questions about Lei Liu
What company does Lei Liu work for?
Lei Liu works for Bytedance
What is Lei Liu's role at the current company?
Lei Liu's current role is IT Support Training & Career Development Champion @ IBM.
Who are Lei Liu's colleagues?
Lei Liu's colleagues are 陈雁羽, Zelin Feng, 叶陆洋, Kailan Xu, 孙京川, 李景鹏, Zichen (Chen) Li.
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