As the Owner and Founder of Vextra Digitals, I lead the strategic vision and operations of the company, overseeing the development and delivery of our innovative digital products. My role encompasses all facets of business management, from product creation and marketing to customer engagement and financial oversight. My mission is to drive growth, foster creativity, and deliver exceptional value to our users.

- Comprehensive understanding of Nas.io products and services.- Proactively address and manage community concerns, offering insights to improve the user experience.- Prepare detailed end-of-shift and issue handovers, ensuring smooth transitions and accommodating flexible support hours as needed by the business.- Efficiently manage multiple support channels during assigned shifts, escalating issues as necessary to ensure prompt resolution.- Assist with calendar management for community events, ensuring smooth coordination.- Support the Engagement team with event booking and moderation for Community Builders sessions.- Undertake additional tasks related to business KPIs as assigned by immediate supervisors.

Quality Supervisor under Ubiquity's Risk and Compliance Operations management. Supervised a team of shared Quality Analysts handling multiple Ubiquity clients. Responsible for developing and implementing Quality assurance policies and procedures that cater to each client's recommended processes and compliance with the existing banking regulation laws. Established process frameworks to manage different client quality requirements. Provided Quality performance reports based on the established metrics and quality analysis process. Regular collaboration with internal partners and stakeholders to improve quality management efforts.

Technical consultant for field technicians/ Tier 2 support for a US company