Lori L. Email & Phone Number

Frisco, Texas, United States

• Execute department’s annual hospitality strategy
• Assist with the planning & execution of all aspects of non-contractual sponsorship hospitality initiatives, specific contractual and sponsor-led initiatives, non-contractual business events internally or externally on.
• Assist with the AT&T Suite Management for all Dallas Cowboys Gamedays and 3rd Party events held at AT&T Stadium
• Act as Suite Host for the Dallas Cowboys Marketing Hospitality suite on Cowboys Gamedays & 3rd Party events held at AT&T Stadium.
• Assist with creating and preparing client-facing communication materials in preparation for major hospitality events
• Manage the department gifting program, inclusive of administration of the internal gifting site, managing inventory of corporate gifts, and execution of client gift tracking reports and overall gifting inventory.

Dallas, Texas, United States

• Respond to in-bound inquiries, providing outstanding customer service in order to build value to AT&T Stadium season ticket holders and potential customers; document all interactions through CRM
• Implement strategies, under the supervision of the Director of Premium & Ticket Service, to service existing accounts, increase renewals, and provide added value services to renewing and existing season ticket holders
• Assist with all season ticket holder special events, entertainment and gift distribution, and communicating event and ticket specific information
• Administrative functions of the sales process such as preparing agreements, keeping accurate information within databases, maintaining the personal profile information, payment processing, and implementation of.
• Execute renewal collection process for annual invoices of both personal seat licenses (PSL) and Season Ticket Invoices.
• Liaison between Accounting and ticket holders regarding invoice and seat option questions/ payments

San Antonio, Texas, United States

• Provide day-to-day support as it relates to customer service for ticket plan buyers.
• Focused attention on in-bound service calls, email correspondence, text message correspondence, customer relationship management and demonstrating proactive service with attempt at first-call resolution.
• Engage fans thru phone, email, and personal interactions
• Provide customer service and collaborate with staff members to enhance the fan experience.
• Streamline communication including directing incoming calls to appropriate individuals and departments after discovery conversation and proactive attempt to manage the service request.
• Makes recommendations to direct supervisor based on feedback received from Season Ticket Members; improve overall Member experience through responsiveness.

San Antonio, Texas, United States

• Create and evaluate overall budget for fiscal year
• Collaborate with sponsored companies and brands to secure items for events
• Coordinate and organize a wide variety of successful events for Spurs Sports and Entertainment for employees and families, including fundraisers, quarterly events, Taco Tuesdays, luncheons, holiday parties and all.
• Develop a unique corporate culture, promote team building, boost employee morale, support company initiatives and insure they are in alignment with our core values.
• Propose effective layouts for events and coordinate all staffing, event logistics, and internal communication functions
• Communicate with vendors, Internal departments, and staff to and ensure successful organization of events

San Antonio, Texas

• Provide day-to-day customer service support and game night service support for Spurs ticket plan buyers and individual game buyers
• Engages with Season Ticket Members through inbound/outbound phone calls, email correspondence, and face-to-face interactions for relationship management
• Plan and execute Season Ticket Member events to positively influence renewal intentions for Partial Plan TicketHolders
• Research and book events and oversee expense budgets to complete entertainment and hospitality needs.
• Develop and coordinate monthly schedule for Client Service department
• Provide notes in customer-relationship management (CRM) database in a timely and accurate manner following fan interactions

San Antonio, Texas, United States

• itsxoxoloriallison.com on WordPress & xoxoloriallison on Instagram
• Create and manage blog content and web design through WordPress (CMS)
• Established a strong social media presence
• Develop and create original content on itsxoxoloriallison.com to engage readers and encourage sales of products to generate revenue
• Manage social media platforms, analyze traffic, and insights to develop a social media strategy to continue to grow audience and engagement
• Grew readership to 6,500 all-time total views and 4,300 all-time visitors

San Antonio, Texas

• Support achievement of location sales and margin goals
• Ensure a positive customer experience
• Achieve individual sales goals and customer service goals
• Grow sales utilizing business-to-business sales tactics
• Uphold company standards by ensuring cars are presentable to customers
• Clean and service facilities/vehicles to ensure customer satisfaction

San Antonio, TX

• Provide guest with WOW Customer Service while providing a shopping environment based on Fashion, Family, and Philanthropy
• Process transactions through telephone, email, and mobiles
• Greet and engage with customers
• Maintain a clean and organized work environment

Orlando, FL

• Worked in 5 merchandise stores in Fantasyland in The Magic Kingdom
• Projected a positive image and energy
• Create happiness and magical experiences to each Disney guest
• Provide a magical guest experience by demonstrating the Four Keys of Safety, Courtesy, Show and Efficiency
• Demonstrated and sold merchandise in outdoor and indoor areas
• Stocked stores and provided a show ready environment

San Antonio, TX

• Met with Fashion Week team weekly to plan details for the week of Fashion Week San Antonio
• Prepped location of Fashion Shows weeks prior to ensure show readiness
• Met with designers the day of fashion shows to guarantee outfits were prepped and show ready for model
• Organized layout of runways and multiple show exhibits
• Prepared swag bags and verified number of bags matched attendee list
• Validated RSVP list for fashion events

San Antonio, Texas Area

• Responsible for opening/ closing store
• Assigned projects/zones to associates
• Audited and approved register transactions
• Ensured daily/weekly/monthly store goals were met
• Communicated effectively verbally, telephonically, and in writing with store managers and district managers
• Responsible for mark downs and promotions

Orlando, Florida Area

• Worked in Quick Service Food & Beverage at Disney's Grand Floridian Resort and Spa
• Projected a positive image and energy
• Create happiness and magical experiences to each Disney guest
• Provide a magical dining experience by demonstrating the Four Keys of Safety, Courtesy, Show, and Efficiency

San Antonio, Texas

• Scheduled appointments for IPL Techs and Estheticians
• Managed all Social media marketing (Facebook, Twitter, Instagram, Google+)
• Planned events/promotions
• Created business flyers on Microsoft Office and Adobe
• Advertising Media Manager/Coordinator
• Updated social media daily

San Antonio, Texas

• Responsible for opening and closing the store
• Assigned tasks and projects to sales associates
• Managed personnel resources
• Coached employees and offered feedback
• Audited and approved register transactions
• Subject matter on store and merchandise operations

San Antonio, Texas Area

• Customer Service
• Restock merchandise
• Greet Customers
• Operate Register

Bachelor Of Arts - Ba, Communications, Graduate

Activities and Societies: - Kappa Delta Chi Sorority, Inc. - National Society of Leadership and Success - Hispanic Student Association.

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

Bachelors, Communication And Media Studies