• I teach weekend courses in the spring and fall, each 10 weeks long• They cover the English and math portions of the SAT Exam

• On-site Tier III computer support addressing user needs and troubleshooting devices through a ticketing system at Voya Financial• Testing and documenting devices as part system-wide upgrades and expansions• Deployment and set-up of new computers for clients including remote workers; Client organization: Voya Financial

via NSC Global

via TEKsystems

• Deployment and set-up of new computers for clients; addressing user needs and troubleshooting devices through a ticketing system at Exelon • Testing and documenting devices as part of the Jefferson Hospital migration to EPIC medical records for 15,000 PCs; testing and documenting devices for operational readiness • Coordinated to map devices to printing assets according to workflow requirements (downtime printers as well as wristband, prescription, and specimen label printers); created and edited floorplans for use on SharePoint, showing connections within and between departments• Client organizations include Jefferson Hospital, Comcast, Staywell, and Exelon

via TEKsystems

• Contributed to organizational effectiveness and efficiency by implementing and managing project fulfillment with the team working concurrently on several projects for this academic medical center and university hospital• Participated in data migration and system upgrades for >20,000 computer systems • Provided user support, schedule planning, and troubleshooting for a high volume XP to Windows 7 migration and a merger with Einstein College of Medicine (>5,000 computers)• Monitored and improved computer systems by providing next day support for migrated systems while tracking and managing system alerts and notifications, and responding accordingly through service tickets and user requests; provided user-specific training as required• Supported medical software such as CEMR, GE Centricity PACS, CareCast, Dragon Medical, as well as prescription printers, scanners, credit card readers and networked printing• Managed user permissions for tools to meet the needs of projects and teams, and performed application and system administration tasks, including data backups and scheduled jobs; worked with other team members to define best practices for using tools across the organization• Enhanced project success by aligning the project to the needs of the organization using knowledge of the service lifecycle framework and business priorities; this enabled IT to identify and resolve issues that addressed specific operational needs• Facilitated a thorough enterprise wide system upgrade by leading efforts to locate remote and hard-to-find un-migrated computers; established points of contact, and oversaw configuration management, problem management, change management, IT helpdesk function, release and version control• Created and implemented the use of a Troubleshooting Guide featuring common issues and their solutions; this inspired contribution from other project members and resulted in the development of a comprehensive and valuable document to project progress

• Taught ‘Sports for the Mind’ (technology/art), Technology, and Forensics with lessons that were focused on introductory programming, collaborative game design, 3-D modeling, animation, photo/video editing, office applications, and web page design• Taught applications such as RoboMind, Scratch, SketchUp, Stykz, Adobe Flash, Pixlr, GIMP, and PowerPoint; used collaborative teaching tools including Canvas, Google Docs, and Smartboard• Lead teacher for after school Chemistry Club for grades 9-12 at the Museum School of New York, 2008 - 2012• Planned, coordinated and setup computer lab equipment; provided maintenance and technical support for other teachers at various schools, and provided technical support after regular school hours at Independence High School, 2013 - Nov 2014