• Forecast goals and objectives for the department and strives to meet them.• Hire, train, motivate, counsel and monitor the performance of all service department staff.• Prepare and administer an annual operating budget for the service department.• Monitor and control the performance of the department using appropriate reports, tracking systems and surveys.• Strives for harmony and teamwork within the department and with all other departments.• Develops and implements a marketing plan which promotes new and repeat business.• Understand, keep abreast of and complies with local regulations that affect service operations• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.• Maintains safe work environment.• Maintains a professional appearance.• Serves as liaison with factory representatives.