Lloyd Baker Email & Phone Number

I am very passionate about technology and learning new things. I love working with technology because you get to solve puzzles everyday.I have a very broad and deep skill set that allows me to understand and troubleshoot network issues from the ground up and come up with solutions others might not.

Listed skills include Telecommunications, Customer Service, Team Leadership, Cyber Security, and 38 others.

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  Security Analyst Ii

  Windstream Communications

  Jun 2005 - Feb 2018 - Greenville, Sc

  Provided a broad range of engineering support for Windstream customers. Activities varied from troubleshooting network events, implementing new services on existing networks, integrating new networks into existing infrastructures, and consulting services.Primary focuses were on managed security services with a focus on Fortinet technologies, enterprise scale networking, and unified communications.• Acted in a team leader capacity in both our Enterprise Data group and our Security Operations center. Was a final point of escalation for customer issues, overseeing technical development of team members, ensuring departmental goals were met, identifying common cause for network events, and developing technical documentation and technical processes for the departments.• Experience with a wide range of network environments and integrating multiple technologies.• Extensive experience with carrier grade networks; from physical infrastructure, transport, advanced routing, VoIP, security, and cloud services.• Was a liaison to our IP Engineering team on implementing new products and services for Windstream to provide a support perspective on potential issues with new products and resources needed to support them.• Worked with customer accounts which were at risk of changing service providers to provide meaningful resolutions to their issues and restore their faith in Windstream services.• Worked with our vendors to isolate bugs and suggest product enhancements.