Use Wombat System (real-time in house client service platform) toconsult with clients and Field Agent to provide current/accurateinformation on Debtors.Provide Deep Skip trace and collateral recovery service to consumerLending institutions. Our Client list includes several of the largestconsumer in the country. As a highly skilled admin. Specialist usingadvanced technology to support world class customer service to create a better result for our client.

Process both Individuals and Business tax returns.Analyzed and help Business clients with spreadsheets to track expenses and income.Responsible for all personnel, management including staff training and development. Performed administrative functions, optimize company profitability and controlled operating expenses.

Trouble shoot Electronic Circuit Board down to Component level.Worked closely with Engineers / Programmers to improve test coverage.Maintained 100% Quality levels towards Customer satisfaction.Trained new Electronic Technician on all Test Equipment.Received several top awards at the Charlotte Mfg. Plant.Improved our overall process using the ideal of Quality Circle.Assisted the Plant manager on staff related duties.