Play a leadership role in quality assurance, curriculum development and design, programme delivery and programme evaluationParticipate in the design, development and evaluation of delivery systems to assure quality standards

• Proficient in deploying LAN and WAN solutions• Skilled at managing Cisco Routers and Switches• Knowledge of routing protocols and NMS• Expert in PBX solutions• Project management Skills• Expert Network Analyst• Offer onsite and offsite classes• Learning coach• Expert trainer and curriculum developer in the areas of telecommunications, network design and implementation

This role include duties such as:•Leading a team of trainers•Identifying training and development needs within through job analysis, appraisal schemes and regular consultation with business managers and human resources managers.•Designing and expanding training and development programmes based on both the organisation's and the individual's needs•Considering the costs of planned programmes and keeping within budgets•Conducting performance… Show more This role include duties such as:•Leading a team of trainers•Identifying training and development needs within through job analysis, appraisal schemes and regular consultation with business managers and human resources managers.•Designing and expanding training and development programmes based on both the organisation's and the individual's needs•Considering the costs of planned programmes and keeping within budgets•Conducting performance review•Writing training materials for in-house courses•Managing the delivery of training and development •Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers•Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning solutions•Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups•Evaluating training and development programmes•Negotiate with external training partners•Support project implementations by: developing training project plans, coordinating all training activities relating to the project, writing training material for the project, oversee training from external partners Show less

As a Learning and Development Specialist I train engineers, and customers, provide internal consulting services, write technichal manuals, identifiy training needs and recommend training intervention.I also provide technical support on project implementations.

Provide preventative and corrective maintence functions to customer's PBXs, such Meridian 1 SL1, Mitel, Norstar and Avaya