Lloyd Button Email & Phone Number

Houston, Texas

I currently work with the Integrations Specialist team to train customers with the above store management.

Houston, Texas Area

• Researched and developed knowledge-based articles for system roll out of new desktops and servers.• Exceeded issue-resolution targets and achieved exemplary customer satisfaction, consistently receiving letters of recommendations and referrals to additional companies needing computer based assistance at the business.• Technical/mission-critical calls daily. Consistently met high service standards based on customer’s network configuration and topologies.• Deal with customer calls to resolve hardware and software issues: in-house software applications, operating system errors or hardware issues. Conduct remote customer service sessions via Webex.• After doing a company roll out of new hardware or software would be available for follow-up calls to assist in the integration of the new product for employees and management.

Houston, Texas Area

Onsite & Online Desktop Support & Server Support• Managed issues from onsite and online desktop support, server support and roll out, to printer maintenance, website design. Maintained contract-based monthly maintenance agreements to ensure systems were being serviced and maintained.• Provided information technology solutions to small to medium sized businesses including network setup and integration, computer repair and preventative maintenance, printer repairs, toner cartridge distribution, web and multimedia development & implementation, online marketing, and database programming, etc.

Houston, Texas, United States