Lloyd Frasier Email & Phone Number

United States

• Use the SalesForce system to pull reports on work that needs to be done, and prioritize by escalation level.• Use MSS to plan, then add the design to the design record.• Complete necessary fields for further processing with a 3rd party vendor.• Issue a LOA if needed• Work with Field engineers on CFA circuit design and assignment• Verify MSS inventory with 3rd party portals• Monitor, and when necessary issue paperwork for additional 3rd party capacity

Washington Dc-Baltimore Area

Transportation TECH / MCOV TECH / IT Spec / Telecom Spec / TesterServed as a FEMA Reservist within the Disaster Emergency Communications / MCOV Program as a MCOV Manager that coordinated provision of disaster communications to field operations during large-scale disastersProvided IT support during install of IT infrastructure at Joint Field Offices and Disaster Recovery Centers – served as a field technician. Provided first and second level server/network administration and support… Show more Transportation TECH / MCOV TECH / IT Spec / Telecom Spec / TesterServed as a FEMA Reservist within the Disaster Emergency Communications / MCOV Program as a MCOV Manager that coordinated provision of disaster communications to field operations during large-scale disastersProvided IT support during install of IT infrastructure at Joint Field Offices and Disaster Recovery Centers – served as a field technician. Provided first and second level server/network administration and support. Served as Information Systems Security Officer for JFOs, when needed.• Oversaw IT and Telecommunications Specialists, handling administrative, professional development, and operational guidance needs. Provided telecommunications support, including installation of SpectraLink, fax machines and telephone switch hardware and software, as required.Outcome: More secure data transmissions as a result of project management principles applied to a complex environment with multiple disciplines. Show less

Greenville, South Carolina Area

Greenville, South Carolina Area

 Validate Network Alarms. Wrote MOPS,RFO’s and RCA reports. Monitoring Netcool alarms and Validate Network Alarms Organined Bridges for Outages

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

INTERNATIONAL BUSINESS MACHINES INC. (IBM) ATLANTA, GEORGIA, FIELD ENGINEERPART-TIME 1994-1996. WORKING FIELD ON EQUIPMENT SUCH AS MONITORS, PRINTERS, AND ALL OTHER PERIPHERAL DEVICES.ASSISTING END USERS WITH CONFIGURATIONS OF WORKSTATIONS.

Certificate, Call Center Management

Electrical/ Electronic Engineering Technology