Lloyd Klassen Email & Phone Number

Edmonton, Alberta, Canada

• Perform ID administration for the APS, DMA, Maximo Cloud and Oracle Field Services applications.
• Configure, administer Microhard modems administration for units supporting the ATCO Electric fleet.
• Monitor, assign and resolve ServiceNow incidents and requests.
• Document operational processes in Sharepoint.

Edmonton, Alberta, Canada

• Providing support for the NAS / SAN environments, planned and implemented changes to the storage environments.
• Analyzed the storage environment looking for performance issues or potential problems and develop corrective plans.
• Worked with the account and project managers to develop reports to track SLA requirements.
• Developed reports to track storage utilization for infrastructure planning.
• Mentored and trained new and junior staff.

Edmonton, Alberta, Canada

Providing technology expertise for a small business by researching, analysing, planning, implementing and supporting SaaS applications. Perform purchasing, inventory management and vendor management functions. Develop analytics from sales data to plan inventory purchasing strategies. Manage software / security updates on company laptops.

Sydney, Nova Scotia

Received an IT Professional - Desktop and Network Support diploma.

Based Out Of Edmonton With Clients In Calgary, Toronto And Montreal

• Designed, documented and planned the storage architecture and migration infrastructure to migrate the clients secondary data centers to a new data centers utilizing new storage technologies for 2 clients in the finance.
• Provided operational guidance and mentoring for the steady state storage administrators. Proactively look for performance issues or potential problems and develop corrective plans.
• Works well with multi-functional teams to keep projects on track.

Edmonton, Canada

• Provided technical leadership and direction for storage infrastructures.
• Responsible for designing, implementing and maintaining several storage environments for strategic outsourcing clients.
• Calculated the implementation and on-going effort to support the environments are included in the solutions.
• Interact closely with architects, business managers, project managers and sales staff to assist them in providing timely solutions to their clients.
• Developed and tested disaster recovery procedures to recover data for customers.
• Participated with a project team to design and implement the storage requirements to move 3 clients to a new data centre.

Edmonton, Canada

• Developed and implemented a transition plan that transferred the security ID administration for six clients from the AS400, Unix and Vax system administrators to Security Operations.
• Documented procedural information and guidelines used for daily tasks and training.
• Participated in defining national roles and responsibilities between the Security Operations group and the system administrators in the UNIX computing environment.

Edmonton, Canada

• Recommended technical solutions and generated pricing options for corporate and government clients.Clients include companies from government, petroleum and telecommunications industries.
• Procured computer products for corporate and government clients.
• Performed shipping and receiving functions for clients.
• Tracked and maintained asset management for clients.
• Reconciled financial details for client orders.
• Scheduled service providers to do all moves, adds and changes requested by the client for data processing and telephony products.

Edmonton, Canada Area

• Provide technical problem solving support to console operators.
• Develop and maintain automation programs with a variety of different automation tools.
• Perform demand support duties to ensure minimal problems for customers.
• Maintain the PC workstations that monitor the MVS mainframes.
• Train team members and customers on procedural changes.
• Provide customer support by assisting in calls from the Support Center and by performing Help Desk functions during evening and Saturday shifts.