Lloyd (Lean) Email & Phone Number

London, Greater London, United Kingdom

London, United Kingdom

- Be a role model for all club staff, leading by example in operational excellence- Effective recruitment of ‘brilliant people’, monitoring and management of club Personal Trainers, including ensuring they are all Level 3 qualified or equivalent, qualifications are kept up-to-date and ensuring compliance at all times- Develop, retain and review Personal Trainers and their licences to ensure revenue budgets are met- Teach and be an ambassador for Fitness First classes and signature products and competently guide and assist members and guests through Fitness First proprietary products- Ensure your team are up-to-date with the latest developments within the fitness industry, the benefits of exercise, company product knowledge and initiatives- Ensure clean, safe and functional gym and studio areas and equipment, at all times - Make great connections with all members and guests at relevant contact points throughout the club- Use the IT systems and club I-point competently to fulfil your duties- Play a key role in the retention of club members

London, United Kingdom

• Delivering valet parking in profit of 11% for the first time since opening in 2009 - current storage LFL of +45%• Delivering concierge and valet B2B income by implementing new customer service strategies and services, and seeking new business ventures whilst establishing, maintaining and expanding customer base – Westfield Corporate Seal signed off, generating £1million of revenue.• Managing performance, development and coaching of all associates to deliver key responsibilities whilst ensuring a strong team dynamic.• Driving all income lines by developing sales strategies and effective management of P&L.• Leading and supporting the Valet Concierge front of house team with effective management of day-to-day operations with a key focus of delivering luxury standards and a first-class service, whilst upholding the luxury look and feel of Westfield London.• Monitoring service offered and delivering exceptional guest experience to our high-profile clients whilst ensuring this is kept as a discreet service.

London, United Kingdom

• Maintaining and increasing sales of a multi-million pound turnover store finishing 2013 LFL +4% through proactive commercial awareness • Building and maintaining an exceptional customer service culture in store by driving service from the frontline, whilst achieving excellent mystery shop results of an average of 96%.• Increasing home delivery service by 7% vs LY by monitoring the team’s individual performance and motivating them to reach set targets – which was previously based on the stores performance as a whole.• Reducing cost in stock loss by 14% LFL, achieved through monitoring product date rotation and controlled ‘reduced & waste processes’.• Achieving sales strategies achieved by advanced planning and controlling of set budgets.• Servicing the needs of existing customers by collecting customer feedback and using product ranking reports to establish top and worst sellers to decrease none-sales. • Fully training and developing staff by monitoring employee productivity and implementing effective succession plans to encourage empowerment of responsibilities.

London, United Kingdom

• Increasing sales through good monitoring of stock availability and cost efficient replenishment.• Exceeding targets and goals by reacting to the demand and prioritising high profile stock, achieving sales of over £1million across the Olympic Games and delivering 19% over budget. • Servicing the needs of existing customers and compiling and analysing sales figures to identify stock needs.

London, United Kingdom

• Supporting accounts requiring managerial candidates, billing +15k per month.• Supporting global roles and crossed-trained on other sectors including IT and Telecoms.• Efficient in establishing recruiting requirements from clients and determining applicants’ requirements.• Building an applicant database to enable fast respond to new roles and finding different routes to source candidates.

Midlands

• Supporting the area to maximise sales and profitability through Key Performance Indicators, services and standards whilst analysing trends relating to them – an average KPI increase of 13% across the area.• Improving the level of customer service via the introduction of the Mystery Shopper programme - producing an increase of 9% from the start of the year through to summer. • Ensuring the “Serious about Standards” guideline to what the minimum expectation of standards was required across area was implemented effectively, while assessing stores highlighting positives and improvement areas. • Creating a developmental programme to assist in driving KPIs consistently across the area.

Buckinghamshire

• Diligent in productively running a thriving store of 25,000sq ft. with a +£5M pa turned and a team of up to 55. • Ensuring exceptional service with `detail is retail standards’ was offered.• Making commercial decisions on the sales floor based on current trends, events and fashion to drive footfall and increase in sales.• As a consequence of losing 70% of the work force due to a new competitor, fully recruiting and training a highly-motivated new team that was able to delivery exceptional store performance in sales and KPIs.

Hemel Hempstead, United Kingdom

London, United Kingdom

London, United Kingdom

Milton Keynes, United Kingdom