Lloyd Leblanc Email & Phone Number

Rochester Area, New York

Assist in complex sale opportunities, custom network designServe as technical resource, SME and trusted advisor to identified nationwide, elite, and strategic accountsProvides comprehensive proposal of service offering depicting network redundancy, benefits and associated costsDevelop and present sound technical solutions based on existing customer network.

Coordinated and conducted cross-training activities for team members on various data topics Developed training materials on various topics including IPSec, BGP, T1 and Ethernet interface configurationsParticipated in the engineering, design, maintenance, and support of VoIP infrastructure for customersSupport, maintain, and configure Voice over IP.

Responsible for the management of a group of up to 16 service delivery engineers Helped to develop training programs for various VPN and VoIP related technologies Organized cross department training opportunities to expand engineers' skill sets Work closely with other department management to determine best practices within the company Participate in.

Engineering, design, maintenance, and support of VoIP infrastructure, including LANS/WANS, MPLS, Internet and QoS Support, maintain, and configure Voice over IP gateways, Session Border Controllers, routers, switches Helped to establish design review call process for customer Allworx solutions Assisted in development of PAETEC/Allworx network design.

Research new technologies and evaluate impact on existing networksTroubleshoot network and equipment problems with service providers, customers, and equipment vendorsConfigured VPN and Internet solutions for customers on an MPLS-backbone networkConfigured static/dynamic IPSec solutionsAssisted with troubleshooting customer issues (routing, QoS, Internet.

Provided tech support to Cisco Networking Academies involving Cisco IOS configurations, LAN/WAN designCisco Networking Academy Legal Main Contact; coordinate training, billing, and recruitment of local schoolsCisco Networking Academy Instructor; teaching CCNA curriculum to local high school faculty and RIT studentsMaintained, updated, and supported.

Assisted in Novell Netware migration for PC's in Goodman St. locationResponded to service tickets and provided user assistance for applications, PC hardwareTroubleshooting of PC's and network connectivity in all departments of the buildingDialogic, an Intel Company

Maintained & networked computer labs, servers, PBX equipment, providing tech support to engineersAssisted in the setup, configuration, and administration of a Symantec Ghost server for the CE departmentInstalled/configured Dialogic hardware and software in computer workstations with various operating systems

Bachelor Of Science, Telecommunications Engineering Technology

• Network Planning, Design, and Management, including Traffic Engineering concepts • Voice Communications (POTS/PBX, Traffic Engineering.

Associate Of Applied Science; Masters Of Science, Electrical Technology; Telecommunications Engineering Technology

• Network Planning, Design, and Management, including Traffic Engineering concepts • Voice Communications (POTS/PBX, Traffic Engineering.