Lloyd Leblanc Email & Phone Number

Rochester Area, New York

Assist in complex sale opportunities, custom network designServe as technical resource, SME and trusted advisor to identified nationwide, elite, and strategic accountsProvides comprehensive proposal of service offering depicting network redundancy, benefits and associated costsDevelop and present sound technical solutions based on existing customer network architectureConduct network assessments and recommendations, identify customer network vulnerabilitiesDesign, present… Show more Assist in complex sale opportunities, custom network designServe as technical resource, SME and trusted advisor to identified nationwide, elite, and strategic accountsProvides comprehensive proposal of service offering depicting network redundancy, benefits and associated costsDevelop and present sound technical solutions based on existing customer network architectureConduct network assessments and recommendations, identify customer network vulnerabilitiesDesign, present, implement, and test redundancy initiativesAct as point of escalation for highly technical and chronic troublesProvide technical oversight for complex implementations & projects, defining network/app function and test plans Show less

Coordinated and conducted cross-training activities for team members on various data topics Developed training materials on various topics including IPSec, BGP, T1 and Ethernet interface configurationsParticipated in the engineering, design, maintenance, and support of VoIP infrastructure for customersSupport, maintain, and configure Voice over IP gateways, Session Border Controllers, routers, switches, VRF networksWorked as part of team resolving customer and network issues in… Show more Coordinated and conducted cross-training activities for team members on various data topics Developed training materials on various topics including IPSec, BGP, T1 and Ethernet interface configurationsParticipated in the engineering, design, maintenance, and support of VoIP infrastructure for customersSupport, maintain, and configure Voice over IP gateways, Session Border Controllers, routers, switches, VRF networksWorked as part of team resolving customer and network issues in Voice over IP and data environment Show less

Responsible for the management of a group of up to 16 service delivery engineers Helped to develop training programs for various VPN and VoIP related technologies Organized cross department training opportunities to expand engineers' skill sets Work closely with other department management to determine best practices within the company Participate in approving customer design solutions and implementation Approve activation scheduling for delivering services to… Show more Responsible for the management of a group of up to 16 service delivery engineers Helped to develop training programs for various VPN and VoIP related technologies Organized cross department training opportunities to expand engineers' skill sets Work closely with other department management to determine best practices within the company Participate in approving customer design solutions and implementation Approve activation scheduling for delivering services to customers Show less

Engineering, design, maintenance, and support of VoIP infrastructure, including LANS/WANS, MPLS, Internet and QoS Support, maintain, and configure Voice over IP gateways, Session Border Controllers, routers, switches Helped to establish design review call process for customer Allworx solutions Assisted in development of PAETEC/Allworx network design templates for customer solutions Worked as part of team resolving customer and network issues in Voice over IP… Show more Engineering, design, maintenance, and support of VoIP infrastructure, including LANS/WANS, MPLS, Internet and QoS Support, maintain, and configure Voice over IP gateways, Session Border Controllers, routers, switches Helped to establish design review call process for customer Allworx solutions Assisted in development of PAETEC/Allworx network design templates for customer solutions Worked as part of team resolving customer and network issues in Voice over IP environment Coordinated training activities for other team members on various topics (routing, networks, BGP, Allworx solutions) Note: other similar job duties match previous VPN Engineer position Show less

Research new technologies and evaluate impact on existing networksTroubleshoot network and equipment problems with service providers, customers, and equipment vendorsConfigured VPN and Internet solutions for customers on an MPLS-backbone networkConfigured static/dynamic IPSec solutionsAssisted with troubleshooting customer issues (routing, QoS, Internet, IPSec, GRE, BGP)Coordinated design review calls for customer networks and implementationsEstablished documentation… Show more Research new technologies and evaluate impact on existing networksTroubleshoot network and equipment problems with service providers, customers, and equipment vendorsConfigured VPN and Internet solutions for customers on an MPLS-backbone networkConfigured static/dynamic IPSec solutionsAssisted with troubleshooting customer issues (routing, QoS, Internet, IPSec, GRE, BGP)Coordinated design review calls for customer networks and implementationsEstablished documentation process for advanced customer network designs Show less

Provided tech support to Cisco Networking Academies involving Cisco IOS configurations, LAN/WAN designCisco Networking Academy Legal Main Contact; coordinate training, billing, and recruitment of local schoolsCisco Networking Academy Instructor; teaching CCNA curriculum to local high school faculty and RIT studentsMaintained, updated, and supported Telecommunications Systems Lab, including equipment and softwareManaged student workers/teaching assistants; scheduling work hours… Show more Provided tech support to Cisco Networking Academies involving Cisco IOS configurations, LAN/WAN designCisco Networking Academy Legal Main Contact; coordinate training, billing, and recruitment of local schoolsCisco Networking Academy Instructor; teaching CCNA curriculum to local high school faculty and RIT studentsMaintained, updated, and supported Telecommunications Systems Lab, including equipment and softwareManaged student workers/teaching assistants; scheduling work hours, delegating duties and responsibilitiesProvided support of PC's and network connectivity for department labs, staff and facultyMigrated faculty and staff to Active Directory domain and Exchange email system, providing supportMaintained, updated, and administered Symantec Ghost server for computer backup and restorationAssisted with planning, acquiring, providing specifications for new Telecom Systems Lab Show less

Assisted in Novell Netware migration for PC's in Goodman St. locationResponded to service tickets and provided user assistance for applications, PC hardwareTroubleshooting of PC's and network connectivity in all departments of the buildingDialogic, an Intel Company

Maintained & networked computer labs, servers, PBX equipment, providing tech support to engineersAssisted in the setup, configuration, and administration of a Symantec Ghost server for the CE departmentInstalled/configured Dialogic hardware and software in computer workstations with various operating systems

Bachelor Of Science, Telecommunications Engineering Technology

• Network Planning, Design, and Management, including Traffic Engineering concepts • Voice Communications (POTS/PBX, Traffic Engineering.

Associate Of Applied Science; Masters Of Science, Electrical Technology; Telecommunications Engineering Technology

• Network Planning, Design, and Management, including Traffic Engineering concepts • Voice Communications (POTS/PBX, Traffic Engineering.