• Complete coordinated intakes, assessments, and screenings to determine housing eligibility based on the Department of Housing and Urban Development (HUD) and Houston Housing and Community Development (HHCD) guidelines; • Complete survivor-centered, strengths-based housing plans that identify barriers to housing and set a path to housing stability; reviewed and updated monthly; • Support in designing and implementing safety plans and housing risk assessments; • Home visiting, safety permitting, at a minimum of once per month, with each survivor enrolled in the program; • Provide case management services focused on increasing income, access long-term housing subsidies, establishing and/or expand family and community-based supports, and assisting in increasing access to mainstream services; • Develop a relationship within the homeless service system; • Assist in program development and quality assurance activities as directed by Director of Housing Advocacy; • Assist survivors with locating available housing units, the leasing process, landlord mediation, and tenant/landlord rights and responsibilities; • Submit requests for rental payments for survivors enrolled in the Rapid Rehousing (RRH) program; • Attend Continuum of Care and other housing meetings; • Assess the need for crisis intervention counseling and/or advocacy

Maintain a clear and current understanding of all lines of insurance offered to employees by the employers with which PEC works•Generate written solution suggestions to better streamline processes while defining respective solutions thoroughly and not impeding ability to accomplish other required tasks•Meet minimum performance standards required to maintain employment, Qualitative and Quantitative (as set in a fluid fashion by management)•Maintain a Quality score of 70% or higher•Quickly and effectively utilize the necessary automation to perform the job function (e.g. Selerex, telephony platform, navigation of benefits literature

The Benefits Advocate serves as a liaison between customers and the sales and service staff, providing exemplary support and assistance.Essential Duties:Provides customer service to variety of customers over the telephone. Responsible for writing new business and servicing existing clients. Receives and responds to customer service inquiries both written and verbal.Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Handles calls and correspondence that are predominantly routine but may require some deviation from standard

The Benefits Advocate serves as a liaison between customers and the sales and service staff, providing exemplary support and assistance.Essential Duties:Provides customer service to variety of customers over the telephone. Responsible for writing new business and servicing existing clients. Receives and responds to customer service inquiries both written and verbal.Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Handles calls and correspondence that are predominantly routine but may require some deviation from standard

Building templates using Finesse program and advanced Excel.

Garnishment department. To interpet court documents and apply garnishments accordingly.

Maintains base of payroll clients on all products, including Taxpay, Paylink, Direct Deposit, BTR reporting, and check signing and stuffing in order to meet client payroll, Human Resource, and employee benefit service needs. Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments. Keys all payroll-related data necessary to process and meet appointment schedules. Provides quality client service to maintain a high rate of client retention. Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients. Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems. Maintains client files to ensure efficient operation and improved client service. Researches and resolves client and system problems to ensure accurate payroll reports and tax returns. Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image. May participate in conducting branch training sessions to empower and develop employees. Continues self-study modules to become a senior payroll specialist.