Lloyd Mitchell Email & Phone Number

United States

• Proven experience planning and coordinating cross functional programs in the software technology field.• Managed a team of 200 employees with four assistant managers and 4 administrators. • Program management experience in a large engineering/logistic organization working with application design.• Exceptional attention to detail, extraordinary influencer that can connect the dots, strategies’ on any project level.• Comfortable working with upper management and presenting important updates and information, facilitating decisions among senior leaders and executives based on evolving situations. • Strength in positions of leadership and the ability to mobilize, encourage, and lead teams without direct management authority. • Coordinate and manage accounts with third party service providers such as car rental agencies and ride share services.• Monitor and keep teams motivated and up to date of changing COVID-19 restrictions in all regions.• Monitor logistic operations for unseen challenges and implement solutions.• Maintain constant communication with the client and internal departments regarding any necessary deviations from the project plan.• Maintain and track all project expenses and send daily and weekly reports.• Supervise and coordinate the efforts of the In-field coordinators for the region.

United States

Fayetteville, North Carolina Area

Apex Systems/ Atrium Health, Charlotte, NCSenior Technical Analyst, (Nov-2018 – Present) Atrium Health, Apex Systems, Charlotte, NC • Design, code, test, debug and documents client programs. Provides guidance and training to other software applications. Troubleshoot multiple healthcare applications such as Paragon, Cerner, Centricity, Epic, etc. • Leads project and team in product selection, communication, implementation, issue resolution, production support. Develop work plans, estimates tasks, and properly record time tracking for one's self and possibly other team members. Prioritizes assignments and local policies and procedures based on the availability of tiles. Adjusting assignments accordingly based on demand, critical and complexity. • Perform system data analysis to target data mapping. Perform migration and testing of static data and transaction data from one core system to another. Converting and updating users’ profile to new system.

71362

Drive Time Car Sales; Fayetteville, NC (Jan-2014-present)Sales AdvisorThe Nation’s largest used Car Company that helps people with credit issues.• Ensure great customer service to customers at all times to all customers.• Maintain customer relationships to drive more business threw referral programs and Google reviews from great service provided.• Interacting with customers in person, making them feel comfortable, working out financing options and collaborating with co-workers.• Phones, scheduling appointments, answering questions and educating qualified leads about their options.• Sell cars, and also lease vehicles depending on the customer’s choice or situation.• Properly underwrite deals efficient and effectively to minimize company profit loses. • Sell all ancillary products to increase additional revenue.• Work hand and hand with the financial company to make sure income has been carefully calculated to avoid audits.• Hit daily goals and monthly goals to exceed company’s expectations.• Was a part of a team whose budget was to sell 165 units to 200 units a month; and hit budget 24 months in a row while being one of the top sales advisors in the region and company.• Averaged 25-40 car sales a month generating sells threw internet leads, phone leads, or referrals.• In charge of open and close procedures during operational hours.• Protect all assets by properly securing keys, locks, cash, credit card receipts and etc.

5333

Branch ManagerEnterprise Rent-A-Car is a rental company that provides vehicle rental for short term or long term rental. Mr. Mitchell is consistently completing manager programs in sales, marketing, account receivables, daily operations, and finance and customer service. Mr. Mitchell attained a manager position within 2 years of his start date and also received an award for leadership and award for growing his business 73% within 6 months of being a manager.• Manage overall branch operations and supervise the management team.• Develop overall branch business mix and operational strategy.• Oversee the development and maintenance of the branch operational plans.• Responsible for leading and training a tight efficient team that consist of nine members.• Help increase fleet growth by 73% and increased additional revenue through sales and marketing.• Insure that all A/R accounts where updated in a timely manner. Knowledge of vehicle depreciation, remarketing, flip adjustment (resale value), maintenance etc. • Implement sales tactics to increase up-sells and ways to increase our customer service scores monthly. • Develop new business and maintain current business relationships with corporate accounts, body-shops and insurance companies. • Responsible for cost control and sales maximizing margin by up-selling customers to higher priced services and ancillary products.• Ensured the branch complies with company/group policies, procedures, rules and regulations and all applicable laws. • Effectively communicate, influence and interact with customers, vendors and co-workers delivering superior customer service daily.• Recognized for meeting and exceeding 100% of targeted objectives in first three months. • Managed and motivated the efforts of branch employees in providing a high level of customer service as well as evaluate the customer service performance of the branch employees.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, Graduated

Activities and Societies: Man for Humanity

High School Diploma