Lloyd Ramirez Email & Phone Number

Baltimore, Maryland Area

Columbia, Maryland

Manage the Enterprise Services program within TCS' Cyber Intelligence Group.

Manage day to day operations of the Art of Exploitation (AoE) training program to include the commercial website, course catalog, curriculum and class lists. Responsible for marketing the training to potential customers, building a customer lead base, selling the training, and collecting payment. Coordinate logistics for nationwide on-site training, including (but not limited to) meeting rooms, equipment and printing to ensure quality and on-time delivery. Maintain the latest version of… Show more Manage day to day operations of the Art of Exploitation (AoE) training program to include the commercial website, course catalog, curriculum and class lists. Responsible for marketing the training to potential customers, building a customer lead base, selling the training, and collecting payment. Coordinate logistics for nationwide on-site training, including (but not limited to) meeting rooms, equipment and printing to ensure quality and on-time delivery. Maintain the latest version of PowerPoint presentations, video files, training exercises, surveys, evaluations & assessments. Collect and analyze course evaluations and assessments and provide summary reports to Director, Cyber Training for program improvements. Show less

Responsible for performing a variety of customer service functions such as billing, repair and sales duties. Professionally interact with customers and non-customers via telephone who are seeking information about Comcast rendered services.

Liaise with clients to present warranty information and policy options to ensure optimum coverage based on individual needs. Maintain detailed records of all communication. Present feedback to management to facilitate improvements and enhancements.