• Report to Service Desk on all tasks as assigned• Provide direct user support and resolution of Service Desk Tickets• Provide user support coming in Service Desk emails, phone calls and onsite in person• Provide Support to Customer VIP Users• Provide Desktop, Laptop, Printer, Scanner, Software, o365, and mobile device support• Serve as the first point of contact for customers seeking technical assistance in person at walk-up support locations, over the phone, remote connection software, chat, and email• Perform remote troubleshooting through diagnostic techniques and pertinent questions• On-site Walk-Up Helpdesk• Direct unresolved issues to the next level of support personnel• Provide accurate information on IT products or services• Reinstall Software on Laptop & Desktop• Reinstall Drivers on Laptop & Desktop• Printer Troubleshoot both local and network• AV Support for meeting room• Cisco AnyConnect• Outlook Technical support• Hardware support for laptop• Desk Phone support• ISO support• Provision Mobile Devices• VTC meeting support• Direct unresolved issues to the next level of support personnel.• Inventory of storage spaces, stocking, and maintenance of IT vending machines.• Assist with Networking issues.• Global Protect/VPN Support• Spiceworks Ticketing system• Service Now Ticketing System• Account Creation• Administration Support for BECCI• Administration Support for CAIM• Administration Support for McAfee• Administration Support for RSA• Administration Support for Adobe• Administration Support for Microsoft Intune• Administration Support for Microsoft Outlook• Administration Support for Microsoft Teams• Administration Support for Azure• Administration Support for Intune• Networking: Rewiring, Ethernet, Ip Address• Zcaler• Standard Operating Procedure documentation.

• Serve as the first point of contact for customers seeking technical assistance in person at walk-up support locations, over the phone, remote connection software, chat, and email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • On-site Walk-Up Helpdesk • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Wipe Devices • Reinstall Software • Provision Laptops • Mobile Device Management • Mobile App Management • Printer Troubleshoot • AV Support for meeting room • AV Support for Events ⁃ Active Directory ( jamf PRO) • Zscaler • Cisco AnyConnect • Email Technical support • Hardware support • Direct unresolved issues to the next level of support personnel • Logistic responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. • Inventory of storage spaces, stocking, and maintenance of IT vending machines.

• Serve as the first point of contact for customers seeking technical assistance in person at walk-up support locations, over the phone, remote connection software, chat, and email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • On-site Walk-Up Helpdesk • Microsoft Remote Desktop • AnyDesk Remote Desktop • Last Pass • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Record events and problems and their resolution in internal ticketing systems • Logistic responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines. • Level 1/2 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events. • Proficient in end-user network troubleshooting tools and practices

• Provide administrative and customer support for TRAIN with a focus on a Veterans Health Administration – Mission Act project Administrative and Customer Support for TRAIN • Receive and respond to internal and external inquiries and concerns related to TRAIN from system administrators, users, and others• Support users attempting to access and complete a course on TRAIN including accessing course records, printing certificates, locating usernames, and resetting passwords • Assist with TRAIN quality assurance activities including account reconciliation (duplicate user code and course access denials), course access, and accuracy of course information • Assist in the creation of TRAIN FAQ/Guides based on TRAIN Affiliate needs• TRAIN LMS Administration• Process, list, and approve courses submitted to PHF for listing on TRAIN • Verify continuing education credit offerings are accurate and certificates are appropriately assigned • Post and update announcements or information on TRAIN • Assist with running data queries and creating technical reports related to TRAIN • Assist with TRAIN functionality testing• Participate in meetings by providing input to enhance TRAIN customer support and other TRAIN related activities• Actively participate in PHF staff and team meetings.• Assist the TRAIN team to convene an annual meeting of Affiliates and other partners.• Assist with scheduling meetings and providing logistical support for TRAIN

• Provides technical solutions for various operating systems such as Windows 7, 8, 10, Android and MAC.• Considerable experience in systems administration functions with a focus on Microsoft Active Directory.• Monitors and supports ticket workflows using emails, calls and Remedy ticketing system.• Create and Manage accounts in Microsoft Exchange server.• Communicate with external service providers to resolve user and system problems.• Provides guidance and direction to less senior Help Desk staff.• Helps provide technical assistance and support for Workflow Management services.• Reviews, assigns, reconcile and support the management of tickets throughout their lifecycle.

• Communicate with external service providers to resolve user and system problems.• Resolve vendor problems, both verbal and written • Helps provide technical assistance and support for Workflow Management services.Handling payroll for staff and trainers• Opening and closure of the stores.• Responsible for performing GM duties in their absence to include administering job performance documentation to associatesOperations ManagerActing General ManagerStockingPayrollOn-duty ManagerAccount Management fitness consultantphones servicecashiersales representative

Cashier/Host for The Johnson IMAX TheaterCashier/Host for Butterfly PavilionCashier for Museum Gift ShopsPower PointStocking Inventory Custodian Duties