Manage the daily service delivery of operational support, ensuring facilities, financial and project deliverables are on track and meets operational needs and demands. This requires coordination with internal IT resources, and direct reports related to facility and financial tracking. Responsibilities involve regular engagement with customers relating to both classrooms and contract center facility needs and ensuring critical vendor partnerships providing services are meeting required demands (lease locations, HVAC maintenance contracts, landscape services, custodial services, and others). Also, provide Training Venues for Clients, supervise and coordinate Financial and Accounting for budgeting and invoicing of services, and meet with Clients to provide visibility of operations.

Responsibilities include executing administrative accounting and contractual functions to successfully closeout various types of Government and Commercial contracts. Work with other departments such as the Program Office, Security, Subcontracts, Government Property and Accounting to obtain concurrences for contract closeout. Handle customer communications for contractual compliance and resolution.

Responsible for developing, teaching, governing, and conducting advanced marketing and business classes for the College of Adult and Graduate Studies (CAGS). Promote students’ critical thinking skills, provide career guidance and assess student grading and performance. Contribute to faculty and administrative missions, vision, values and leadership in higher education.

Responsible for all aspects of an independent hearing instruments operation with multiple locations including testing, sales, service and repair. Apply new industry innovation, entrepreneurial spirit and energy to a start-up organization. Bringing enterprise value through business acumen, self-motivation and goal-setting capabilities that often are common among entrepreneurs. Perform Cross-functional collaboration with marketing, sales, finance and human resources departments to develop multi-site communication strategy.Instrument Lines carried: Starkey Hearing, Siemens, NuEar, GN Resound, Phonak, Sonic Innovations, Electone, Unitron, Rexton

Planned, developed, implemented and established an air, sea and trucking logistics company for a mid-size freight forwarding and customs broker agency. Including all financial forecasting, introduced New Supply Chain Web Tracking System, wrote and produced policies and procedures, managed international legal requirements, cultural and business issues. Other responsibilities included: negotiating air (JAL, Lufthansa, Air China, Asiana Airlines, Air France KLM, etc.) and sea (Hyundai, Hanjin, SSL, Maersk, OOCL, etc.) freight contracts, market research, sales staff training and motivation, cold calling, lead generation and customer presentations to obtain new world-wide accounts. Conducted performance appraisals for all logistics-level employees. Identified and managed outsource 3PL service provides for North American distribution network. Brought in twelve new accounts within the first ninety days.

Established Strategic Business Development Plan for an information technology (IT) company both in Government and Commercial Industries. Analyzed and developed company goals and objectives for increased sales growth and recognition. Brought in and managed major multi-million dollar contracts such as: California Multiple Award Schedule (CMAS), Data Archive and Retrieval Enhancement (DARE) and GSA Applications n’ Support Widely-diverse Requirements (ANSWER). Created and coordinated Web Page design for increased marketing and sales along with writing and developing direct PowerPoint briefings for customers and sales representatives. Developed a new business division for Full Service Y2K Solutions which involved requirements gathering, methodology, software development, computer hardware and software specifications, planning and implementation. Coordinated and budgeted annual advertising and national trade show schedules. Managed direct account representatives and worked major proposal teams including “red team” and oral presentations. Conducted new hire orientations, communicate vital employee benefits information, and facilitate our 360˚performance evaluation process.Clients: Jet Propulsion Laboratory (JPL), US General Services Administration, Defense Special Weapons Agency, State of California, Logicon, FDC, Telos Corporation

Obtained, evaluated, negotiated and managed government and primary subcontracts for an electronics defense manufacturing operation. Generated fixed price and cost plus pricing and overall multiple year delivery schedules in accordance with DOD and FAR regulations. Prepared and lead Primary and Final Design Reviews (PDR and FDR) requirements and scheduling. "Developed recruitment and selection strategy for entry-level engineers," Sourced vendors and capabilities, reviewed quotations, set selection criteria, and negotiated pricing, and Supplier Quarterly Quality/Performance Reviews. Conducted in-house quality assurance training programs (ISO9000). Maintained customer relations and engineering technical support.Clients: Raytheon Company, Texas Instruments, Hughes, Boeing, L3 Communications, AMPEX Corporation, E-Systems

Worked for an independent drilling exploration and pipeline company. Handled all aspects beginning to end, including; geology assessment to drilling completion. Prepared and presented prospectuses, contracted and purchased drilling equipment and services, produced revenue and royal check monthly on over 30 operational wells.