•Ensure security in minimum-security, medium-security, maximum-security and multi-level institutions.•Act as primary responders to emergencies, such as medical emergencies, fire or escape attempts.•Act as positive role models for offendersObserve inmate behaviour through dynamic and static security, such as personal interaction and electronic monitoring.•Foster positive relationships with inmates to assist with intelligence gathering, prevent disturbances and escapes and maintain a safe environment.•Maintain control by enforcing laws, regulations, policies and rules.•Prepare reports such as observational, disciplinary, search and seizure, evidence handling and inmate case reports.•Maintain accurate and complete records. •Conduct formal and informal counts and hourly patrols to ensure the inmates’ well-being. •Conduct security searches of inmates, cells, vehicles, buildings, inmate visitors or staff members. •Work as part of an inmate case management team, when working as a parole officer, educational instructor or Aboriginal liaison officer.•Drive inmates to other institutions, courtrooms, hospitals and worksites.