Lloyd Warner Email & Phone Number

Bronx, Ny, Us

Perform daily service desk duties. Contribute to rollouts and system configurations. System upgradesMaintain inventory of printers and copiers. Administer user accounts on numerous vendor sites. Utilized day to day applications such as Group Policy Preference (PPP) • Spec-Ops software deployment • FootPrints – Helpdesk software to facilitate helpdesk tickets. • Active Roles – Active Directory Administration • VmView – Configuration for Thin Clients computers that connect to virtual PCs. • vSphere 4.0 Client – Management client for VMware environment. • Dameware – Remote management for user to user assistance. • KACE 2000 – Imaging and Deployment • KACE 1000 – Reporting with MySQL Workbench, Patching • Symantec Endpoint – Antivirus and Threat Protection • User support / Troubleshooting • Domain Name System (DNS) • PowerShell

Bronx, Ny, Us

Maintained core systems during the second shift, rotating backup tapes and monitored all critical jobs. Facilitated user support calls and process account creation and separation in Facets, Amisys and Vista environments. Utilized day to day applications such as:• Foot Prints – Helpdesk software to facilitate helpdesk tickets. • SharePoint – Enterprise intranet • Active Roles – Active Directory Administration• Spotlight – Real-time diagnostic software for SQL and Exchange.• VRanger Pro - Image-based Backup and Recovery.• VSphere 4.0 Client – Management client for VMware environment. • What’s up Gold - Network management software by Ipswich. • Tidal – Enterprise batch scheduler. • Dameware – Remote management for user to user assistance. • CA ARCserve Backup – Data protection for Novell & Amisys systems.

Norwalk, Connecticut, Us

Assigned to Brooklyn Public Library (BPL) as a System Administrator & DBA to review and improved their overall data workflow and reporting. During the first two years, my focus was to develop their financial reporting and improve system performance. As well as being the liaison between Xerox management and library staff/Management.Highlights include: • Implementation of the Access Brooklyn Card (ABC) system across 60 sites running Windows 2003 server• One centralized forest with Active Directory & Group Policies. • Updates deployed out with WSUS 2.0.• Worked with developers two create over 45 financial reports with SQL 2000.• Created SLA performance reporting.• Install and created a clustered VMware environment for proof of concept. Testing & future production considerations.• Implementation of Snapple Vending machines into the current ABC system. MSDE databases running on the kiosk to collect Snapple data. • Implementation Remedy helpdesk software. • Trained Technical resource specialist (TRS) on help desk software (Remedy)