Direct / Manage daily IT operationsPerform break-fix actions (configuring, installing, diagnosing, repairing, maintaining and upgrading) and/or managing external technical resources.Monitoring infrastructure environments, capacity and performance.

 Evaluate several brands and type of “Thin Client” machines to determine both feasibility and ROI benefits based on the “Datacenter of the Future” business model. Develop and test the resulting business case applicable to both Sykes “Home Agents” as well as their “Brick and Mortar” locations. Provided a “Good – Better – Best” approach to the project scope allowing for unreleased software platform of the Non-Windows OS variety. Design and assist with the Version and Release control implementation. Conducted asset management of over 120 “Thin Client” devices along with their correlating Management Software. Assisted in the configuration and testing of the Dell Azure cloud based services for the management consoles / software. Designed and created support documentation in the form of S.O.P’s as well as non-technical user walkthrough guides. Tested, configured and utilized VMware horizon / Citrix Xen desktop – XenApp on both Windows 7 and Linux based Thin Client OS. Developed and managed vendor relations for the project ensuring adherence to timelines as well as aggressive pricing.

>Performed an internal I.T. Audit based on the I.T.I.L standard to identify the “Core Competencies” successes as well as deficiencies.>Created and managed a successful Product Development / Software lifecycle breakout from the I.T. Infrastructure environment to correctly identify thresholds, points of failure as well as to clearly create separate departments.>Managed and designed new environment implementation -VMware– vSphere 5.1, Windows Server 2008 to include R2 to maximize technology with the needs of the business.>Successfully planned, implemented and managed a datacenter migration of the previous “Single point of failure” production environment from antiquated server hardware to a state of the art and scalable Peak 10 solution which saved the outage and repair cycle of 5 days at approximately $150,000.>Instituted an industry standard “Tiered” environment of Development, Staging and Production disallowing software pushes directly to production.>Designed and managed the implementation of a %100 redundant public and private cloud solution to ensure maximum uptime of the main SaaS production environment.>Designed and managed the implementation of a secure Public and private cloud DR and failover of the core SaaS platforms to improve security and functionality as well as a quick failover that was tested at just under 4 minutes recovery site swap.>Managed and facilitated both on and offsite teams of 5 Developers, Systems Engineers and Application Support Technicians for our Cloud based SaaS solution with over 2000+ transaction daily with over 14,000 clients. This resulted in corporate savings of $254,000 within the second quarter.>Developed and managed vendors of ongoing projects ensuring adherence to timelines as well as aggressive pricing.>Reduced costly antiquated phone system purchases, repair, and service calls contracts in the amount of $50,000 annually.For more Details please request my resume

• Manage and tune multiple SaaS environments, including keeping all OS patches and overall security patches up-to-date. A typical hosted client configuration and solution includes the support of the client’s Development, Quality Assurance, User Acceptance Testing, Pre-production, and Production environments.• Maintain detailed documentation on all server specifications and inventory, including model numbers, processor specifications, memory, licensing, versions, patches, changes, topology and physical connectivity drawings.• Lead or assist as required on new technology product evaluations by participating in the design, implementation, testing, and evaluation of new solutions, equipment, supporting applications, systems, and processes and procedures as it pertains to a Software as a Service (SaaS) environment.• Implement and maintain best practices for Disaster Recovery (DR) and Business Continuity Plan (BCP). This includes being able to translate the BCP requirements received from management and/or client’s into technical requirements.• Working with internal and external customers on complex problem resolution on enterprise systems.• Responsible for providing and maintaining the IT production automated schedule and maintain application stability and uptime. • Develop Key Performance Indicators for monitoring ongoing management of service level compliance. • Develop, document, and maintain job function and business processes.• Support the integration of IT-central software tool for incident, request, problem, change, and configuration management. • Develop and maintain Standard Operating Procedures for job processing, application integration, and reporting.

• Provide support, device installation, operation, and administration of systems such as Microsoft Windows Server 2003/2008, and Linux.• Provide support for core infrastructure services such as; Exchange 2007, SharePoint, Active Directory, DNS, user and group account management, and network shares.• Maintain a Microsoft Domain’s Group Policies, Network batch and VB Scripts, automation routines and create new and or modify as required.• Ensure stability, integrity and efficient operation of the information systems that support core organizational functions such as NAS/SAN hardware using: iSCSI, NFS, CIFS or Samba.• Maintain an in-depth understanding of the applications and services such as MS SQL/2005/2008 to ensure reliable performance.• Handle server /datacenter physical aspects such as staging and adding disks, server and corporate data backups and replication.• vSphere Suite experience and support of versions 4 and 5.• Unix/Linux server and OS support.• In depth understanding of Internet standards DNS, FTP, SSH, HTML, XML, JDBC, SNMP etc.• Supporting Web technologies such as: ASP & .NET under IIS, as well as Open Source technologies such as LAMP systems (Linux, Apache, MySQL, & PHP/Perl) Due to the Character limit, Please contact me for complete job description at Lloyd a thomas jr at G Mail dot com.

• Utilized the ITIL methodology to enhace and increase the technical workflow of customer facing issue / experiences.• Created documentation and an ITIL compliant Web Portal for both internal and external users.• Initated SOP creation and inter office documentation as outline by HIPPA compliancy.• Provided level 2 and 3 technical software support for the IVANS VPN / AT&T Global Connectivity Client.• Conducted password reset and network connectivity account administration via the IBMLink Service Manager.• Perform troubleshooting on I.E. 8, 9, Mozilla Firefox as it related to the GUI, reporting and compatibility standards.• Ivans HIPPA compliant proprietary Portal based connectivity troubleshooting performed.• Utilized remoteware “Log me in” / “Joinme” access real time control / support tools.• Network hardware troubleshooting and support in the form of IVANS AT&T branded VPN router hardware called a NetGate.• External customer networking support for NAT, Persistent routing, WAN and general connectivity and network support performed.

• Provide technical support for computers and associated networks i.e. Top Secret, Secret, and the Unclassed Network / Domains.• Provide personal computer, hardware, and software support.• Connect personal computers and terminals to existing data networks.• Instruct users in the use of personal computers and networks.• Investigate information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.• SiPR and NiPR connectivity support regarding IP for Thin and Thick client, as well as software support i.e. e-mail based programs.• Train and assist customer with Active Directory replication issue regarding virtualization. • Coordinate IT equipment installations, moves, and upgrades. • Validate IT user requirements. • Respond to Automated Help Desk tickets and document the actions taken to resolve the problems identified and return the user's system to service. • Develop management report documentation to provide metrics and trend analysis of common problems/requests. • Provide support for the maintenance, upgrade, analysis, troubleshooting, repair, and replacement of computer systems, hardware, and peripherals. • Conduct end user training and familiarization skills.• Coordinate and manage IT equipment accountability. • Track and provide budgeting, forecasting, and burn rate information in order to best utilize and manage bench stock to ensure necessary repair parts are always on-hand. • Manage and maintain a master station log and shift change procedures. • Ensure 24/7 coverage to include a comprehensive on-call/alert roster.

• Digital Network Interface (DNI) OTJ training and skill set implementation.• Windows and Unix platform analysts for optimization for gathered Cyber Intel.• Performed Trace, Threat, and Anti Hacking analysts using NSA.NET Windows based Operating systems.• Configured Cicso based routers, switches and firewalls for the Sipr, Nipr, and Unclassed networks while at the training facility.• Provided Digital Network Intelligence (DNI) analysis support and training to multi faceted SIGINT offices.• Provided a wide range of DNI analysis to include research, protocol analysis, network mapping, network topologies, protocols, traceroutes, communications applications and formal reporting of analysis.• Participated and lead technical collaboration outside project team, for example effectively communicate with software/tool developers to develop and enhance analytic tools.• Assessed emerging technologies both GOTS and COTS, provided recommendation implementing industry best standards.• Conducted digital network intelligence analysis of data carried on computer networks around the globe and at the agency.• Collaborated with computer network and digital network analysts to identify, report on, and coordinate remediation threats to the agency.• Provided timely and actionable sanitized intelligence to DNI incident response professionals. • Leveraged technical knowledge of computer systems and networks with DNI threat information to assess the agency's security posture.• Conducted intelligence analysis to assess intrusion signatures, tactics, techniques and procedures associated with preparation for and execution of cyber attacks. • Contributed technical DNI threat assessments regarding agency systems and data.• Responsible for briefing commanders on local and theatre wide threats, current intelligence, and emerging threats daily.Due to the character limit, Please contact me for the full description at lloyd a thomas jr at g mail dot com

• SiPR and NiPR connectivity support regarding IP for Thin and Thick client, as well as software support i.e. e-mail based programs. Troubleshoot VMware / VDI sessions for issues regarding virtual LANs. • Troubleshot and analyzed Citrix Xendesktop version 3 and 4 issues versus VMware utilization.• Train and assist customer with Active Directory replication issue regarding virtualization. • Coordinate IT equipment installations, moves, and upgrades. • Validate IT user requirements. • Respond to Automated Help Desk tickets and document the actions taken to resolve the problems identified and return the user's system to service. • Develop management report documentation to provide metrics and trend analysis of common problems/requests. • Provide support for the maintenance, upgrade, analysis, troubleshooting, repair, and replacement of computer systems, hardware, and peripherals. Perform installation and repair support. • Conduct end user training and familiarization skills.• Coordinate and manage IT equipment accountability. • Track and provide budgeting, forecasting, and burn rate information in order to best utilize and manage bench stock to ensure necessary repair parts are always on-hand. • Develop procedures to facilitate the management of desktop load set versioning to include tracking and compiling user issues, software conflicts, devices conflicts, etc. • Manage and maintain a master station log and shift change procedures. • Ensure 24/7 coverage to include a comprehensive on-call/alert roster.

VMWare ESX server installation and configuration, VMware server support and administration. Implementing technology solutions from design specifications.Coordinated all implementation activities and qualification of final product via user acceptance testing, pilots, benchmarking, pre-production testing and operational readiness at the time of delivery. Performed support and training on Citrix ZenDesktop version 2 and 3 to both internal and external clients.Installs and configures server, operating system and supporting applications upon specifications driven by Architecture and Design. Define thresholds for monitoring various metrics of the application and work with Service Delivery to implement monitoring. Interfaces directly with project management team, management staff and other teams to ensure high quality delivery of services. Performing Solaris Jumpstart server builds. Sun Hardware configuration including configuration of high end Sun Hardware (i.e. E15K, 25K) Servers utilizing SAN or local storage installation and troubleshooting Servers utilizing Enterprise or local backup solutions installation and troubleshooting. Solaris 9 and 10 OS installation and troubleshooting. Windows NT, 2000 and 2003 Server OS installation and troubleshooting. Application (Sun Volume Manager, Veritas Cluster, Apache, Oracle, NetBackup, etc) installation and troubleshooting. Microsoft Project Server, Microsoft Portfolio Server installation and troubleshooting. IIS, SQL, Lotus Notes, MS Office, Arcserve, Brightstor, installation and troubleshooting. Microsoft Cluster environments installation and troubleshooting. VMWare both ESX servers and virtuals installation and troubleshooting. Linux Operating System installation and troubleshooting. HP Hardware configuration including servers, storage arrays, tape libraries installation and troubleshooting.