Lloyd Daniel Email & Phone Number

Colchester, Vermont, Us

• Project manager for new customer logistics implementations which consists of establishing and maintaining the customer relationship, determining their current system functionality along with their new requirements from our system, and lastly the timeline to ensure customer satisfaction.• Responsible for the implementation, configuration, maintenance, and research of telematics technology.• Provided demonstrations via video conferences of how telematics and RAS software work in conjunction to increase the efficiency of their drivers and routes.• Daily observe telematics listener tools to verify data is being sent to each customer’s SQL databases.• Responsible for the provisioning and maintenance of SIM cards which are utilized by our telematics devices.• Research and vet new hardware such as telematics, low-energy Bluetooth, ultra-wideband, electronic shelf labels, and digital weight scale indicators that are provided by manufacturers.• Assist with the registration, certification, and vetting of congressionally mandated ELD (electronic logging devices) which in turn make it easier and faster to accurately track, manage, and share records of duty status (RODS) data or our customers.• Utilize Postman to test and troubleshoot apps by analyzing their technical specifications and API calls written in JSON.• Assist with troubleshooting EDI systems by researching why automated processes and acknowledgments may have failed in addition to reviewing new EDI technical specifications to ensure they are applicable and error-free.• Develop documentation for telematics systems, Office 365, and Google Workspace.• Primary Office 365 and Google Workspace Administrator.• Setup and support for Cisco IP and Polycom phones along with 8x8 and Ring Central VOIP services.• Work with software and hardware companies to aid in the development of custom applications for specific use cases in our industry.• Troubleshoot, test, and repair server hardware.

Kansas City, Missouri, Us

• Responsible for direct supervision of the server provisioning team and data center engineers which equated to 21 reports.• Supervised the planning and coordinating of the build, installation, configuration and management of physical data center capacity of internal corporate servers and client remote hosted servers.• Delegated escalated server provision requests in a timely and accurate manner while accommodating client deadlines and expectations.• Provided leadership and mentoring to direct reports by recognizing each associate's competencies and career goals and further, encouraging them to work toward their professional development goals all while monitoring their progress and holding them accountable• Fostered a positive work environment thus creating opportunities for collaboration and teamwork across the organization.• Conducted yearly performance evaluations by providing applicable associate rating, along with detailed written and verbal feedback• Conducted weekly team meetings and bi-weekly one-on-ones to create strong bonds within our team and with each associate.• Performed human resources tasks including, interviewing talent, hiring talent, performance evaluations, associate recognition, disciplinary actions, and terminations.• Ensured technical and procedural consistency by documenting new processes and procedures in addition to working with architecture to further fine-tune our processes and procedures.• Worked with vendors to stay informed of industry developments to ensure access to the most up-to-date technical solutions, recommendations, and justifications for purchasing decisions• Supervised the creation and execution of project plans from initiation to delivery, as well as revisions to meet changing client needs and requirements which also included the Department of Defense.• Provided monthly updates to leadership on organization imperatives that were driven by the company’s business goals.

Kansas City, Missouri, Us

• Analyzed, installed, and configured, network hardware within Cerner’s internal network infrastructure for client and internal applications.• Provided direction and recommendations regarding network configurations and installations. • Interpreted and maintained network diagrams, configurations, and/or other pertinent project or implementation documentation as changes occurred.• Troubleshot networks and network hardware to resolve provisioning and server connectivity issues.• Verified server network connectivity in preparation of server migrations. • Maintained configurations of switches and switch ports of 7 data center networks.• Oversaw the administration of newly provisioned servers to ensure availability of services and effectively communicated with other teams to enable access of appropriate ports via ACL modification requests.• Engaged in capacity planning and equipment management by tracking through reporting and use of IP management tool, Proteus.• Allocated IP addresses and allocated network address space for client dedicated and Cerner Enterprise networks.• Managed assigned projects and program components to deliver services in accordance with established objectives such as technology refreshes and data center capacity optimization.

Kansas City, Missouri, Us

• Responsible for the installation, configuration, provisioning and reclaim of backend servers related to Cerner’s enterprise and remote hosted client solutions.• Effectively engaged network and SAN engineers for configuration of network ports and presentation of storage for each server provisioned.• Ensured each server’s configuration was correct, from the hardware, to the network port, to storage presentation, to the operating system settings.• Created Wiki documentation to assist in the consistency of the build and reclaim process of servers within our organization.• Developed process templates to increase the consistency and accuracy of storage presentation requests from the system engineers to the SAN engineer for server build requests.• Created documentation to increase speed, consistency, and accuracy of system engineers in configuring network ports for their build requests.• Provisioned, tested, and ensured migration servers were built per standard and ready to be turned-over.• Created turnover documentation for migration servers to ensure error and incident free migrations.

Kansas City, Missouri, Us

• Responsible for the monitoring, administration, and maintenance of backups for Cerner’s enterprise and remote hosted solution servers.• Reviewed backup alerts generated by our monitoring system, investigated, troubleshot, and resolved issues daily.• Proactively identified areas that we could improve our management and monitoring of backups and server performance.• Participated in Business Continuity and Disaster Recovery infrastructure planning, building, and testing.• Performed data backups and recoveries, including full system restores to specific single file restores and assisting in disaster recovery.• Installed and configured backup agents according to specific settings for security and data flow.• Escalated backup and restore issues to EMC support as necessary.

Us

• Assisted users with technical issues ranging from troubleshooting their network connection to making active directory changes to installing various hardware components and applications.• Participated in projects such as rollout of new hardware, switch upgrade, and setup of training room.• Provided technical assistance to customers on inbound telephone tech support calls.• Used remote access to perform troubleshooting when needed.• Walked customers through step-by-step process for troubleshooting hardware issues.• Assisted customers with anti-virus program installations and virus removals.• Used good problem-solving skills for troubleshooting problems.• Used great customer-service skills.• Installed and maintained company's computer systems and network.• Performed upgrades and installed updates.• Completed troubleshooting and repair when computers had issues.• Assisted office staff with computer application questions.• Conducted computer technology training with all new staff.• Recommended computer products and applications to improve productivity.• Provided thorough support and problem resolution for customers.• Maintained composure and patience in face of difficult customer situations.• Built and maintained successful relationships with service providers, vendors, and consumers.• Trained new associates and explained protocols clearly and efficiently.• Assisted management with scheduling, service protocol improvements, and quality assurance.• Displayed courtesy and strong interpersonal skills with all customer interactions.• Researched issues on various computer systems and databases to resolve issues, answer inquiries, and identify solutions.