Lloyd Daniel, Mba Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas Area

Facilitated training classes to migrate company to a single Microsoft platform. Developed training templates using Gagne techniques to “train the trainer” as well as current and new employees. Conducted instructor-led training (ILT) courses and web-based training (WBT) orientation sessions for employees. Performed needs analysis for each course when blueprinting class itinerary. Utilized course evaluations and recommendations to continually improve training quality. Result: Seamless migration of over 30,000 ExxonMobil employees.

• Applied previous technology expertise to restructure Houston Territory sales procedures. Evaluated online customer database to centralize information and allow managers to easily track agent activity and address critical issues. Result: Created comprehensive database and enabled District Managers to monitor daily activities. • Successfully transitioned to new business development role. Achieved General Lines Insurance License and passed all product mastery tests. Employed and updated corporate sales techniques to open new accounts. Result: Achieved quarterly sales goals within first 30 days.

• Developed strategies to market professional code review services to IT Managers. Assisted owner in developing the business case for code review standards for presentation to potential IT Manager clients. Created marketing strategies for new business startup to build market presence and client base. Result: Delivered tools and strategies to make potential new accounts aware of how efficient and consistent programming can provide long term benefits.

• Instrumental in the successful launch of MoneyAisle.com. Coordinated regular meetings with geographically dispersed sales and engineering teams. Initiated hundreds of cold calls and provided necessary training to our customer service department. Result: Over $1M in transactions in the first month; immediate consumer activity after website go-live.• Developed Best Business Practice metrics and methodologies for the Project Management team. Reviewed activities, operations, and forecast data to establish progress toward company goals and objectives. Result: Delivered SMART goals for customer and client interaction and configuration to maximize daily efficiency and effectiveness.• Conducted quality assurance testing for all scheduled software release versions. Created and performed alpha/beta test scripts for software functionality and configuration. Result: Consistently delivered virtually error free software during quarterly product update releases.• Directed and implemented projects to ensure quality service and contractual compliance. Apprised executive management team regarding status of current accounts. Collaborated with software engineers on customer web portals coded in .NET Framework (ASP, ADO, VB and VS). Result: Provided leadership and support on issues concerning operations, knowledge management, profit enhancement, systems requirements and procedures to meet customer needs.• Utilized feedback from clients and competitors to continually improve product functionality. Consolidated information during product demonstrations and installations. Maintained lasting relationships with clients based on both business and personal interests. Result: Identified new business opportunities to give company a competitive edge.

• Created Returns Suite of products to provide a solution for returned check processing. Identified a need for efficient check processing for returned or “bounced” checks. Conducted onsite interviews with key clients to evaluate existing processing methods. Identified inefficiencies and designed a new process that automated, combined or eliminated certain routines. Result: Reduced processing time from 64 to 8 hours, improving efficiency by 85%. Generated new sales with existing customer base.• Developed automated, user friendly interfaces with options for advanced users. Investigated customer feedback requesting an automated, easy-to-use method to handle special instructions for bank customers. Created a graphic user interface that allowed both novice and experienced bank personnel to import, update and print customer information. Result: Automated data transfer and maintenance saved banks hundreds of staff hours per month. • Designed new product to allow clients to comply with new federal Check 21 regulations. Modified program to stay abreast of constantly changing federal legislation. Worked with engineers and clients to develop an alpha version to create substitute checks by reconciling images to customer check information. Result: Successfully introduced the product to our customers via webinar, demonstrating an entirely new method for their daily processes. • Added new duplicate check detection product to existing Fraud Suite. Managed a team of highly skilled individuals in the creation of a new product allowing banks to review check history to detect duplicate items. Result: Financial institutions saved millions of dollars annually that had previously been lost to fraud and error.

Mba, Business Administration

MBA

Bachelor Of Science, Computer Science

Activities and Societies: Alpha Phi Omega, Society of Computer Science, Society of Engineering Computer Science