Iโm a full stack, full life cycle, hands-on software quality assurance (SQA) leader with a 20-year track record of delivering user-friendly products. These range from database systems to Infrastructure-as-a-Service (IaaS) solutions; web browsers to blogging platforms; and wellness to medical products. Iโve led and scaled teams at companies ranging from multinational companies like Ericsson to 10-person startups. My managers, peers, and reports have recognized me for my focus on influencing and improving quality from design through delivery and maintenance in production. Iโm data-driven and work on reducing risks while passionately successfully advocating for customers and their experiences with our products and services.Experiences: senior quality assurance leader, test architect, customer care, computer systems analyst, and advanced technical customer services and support lead. I focus on communications, systems thinking, problem analysis, usability, automation, tools development, open source development, communities, and documentation.Specialties: QA management, context driven testing, problem analysis, situation management and support management. Intermediate expertise at project management, git revision control, Linux, UNIX, and Mac OS X. Experience in agile project management, Subversion, HTML, JavaScript, CSS and Microsoft Windows. Very familiar with open source development and its tools. Experience administrating JIRA issue management and Zendesk help desk and support ticket service.
Listed skills include Linux, Mysql, Cloud Computing, Software Development, and 45 others.