Lloyd Richards Mcp Email & Phone Number

Markham, Ontario, Ca

Toronto, Ontario, Ca

Utilizing essential skills in network operations, service desk, server & network troubleshooting in a Canada-wide enterprise environment. Through teamwork, I was able to use skills in incident reporting via Service Now ticketing systems, verbal & written communication, phone support and escalation within the firm & with vendors.Monitor KPMG Canada enterprise network infrastructure (Cisco, NNM)Monitor KPMG Canada enterprise server environment (SCOM, ESX)Monitor KPMG Canada telecom environment (VoIP, Unified Messaging)Remote service desk response to system alerts, troubleshoot workstation, network and server issuesPrepare and submit incident reports to upper managementUpdate and hand over to shift teammatesTroubleshoot Wireless connectivity Troubleshoot Hardware issues

Whitby, Ontario, Ca

Account management.Liaising with network operations and service desk teams to architect client solutions.Annual, quarterly and ad-hock client meetings to ensure all incidents are resolved in a timely manner.Gather and interpret data to prepare and deliver presentation to stakeholders.

Redmond, Washington, Us

World class service desk skills, troubleshooting Window 7/8/8.1/10 and Microsoft Office 2010/2013/2016, on desktops, laptops, tablets, phones. Hardware and software sales, service and support along with 3rd party warranty support and Microsoft warranty sales, service and support. In our teamwork, I was able to synergize efforts to help the store meet service, support and sales goals. In person, phone and electronic communications were key to my success and I was top sales in Microsoft Assure Support sales.Keys:• Awarded store MVP October 2014 for excellence during all employee training• Awarded store MVP July 2015 for excellence in technical support, service and sales• Assist customers to understand Microsoft technology solutions and services on various devices• Assess customer support needs and provide solutions• Diagnose/repair software & hardware on customer's devices (laptops, desktop, phone, Xbox)

Starting out at the service desk as a Technical Support Analyst, was promoted Helpdesk Manager within less than a year. Successfully grew the service desk and demonstrated confidence as a team player, mentor and leader to be promoted to VP Operations 2 years later. The Server Team, Network Team and Helpdesk Team fell under my direction and I served them honour.Keys:• Liaise between clients and technology teams, translating business requirements to technical solutions• Offer existing clients new and value-added services, while seeking and onboarding new clients• I was an escalation point and owner for major technical support issues, seeing them through to resolution• Provided on-site and remote technical support for desktop, network and server issues• After hours on call technology support and service, and weekend maintenance & patching• Monitor and track client issues to ensure customer satisfaction

Marketing of Telecom and UtilitiesPrepared and delivered business presentations and training sessionsMentored and developed leaders within the teamAttended John Maxwell Leadership Conference; Atlanta, Georgia

London, Gb

Canadian IT Representative to E&Y Global IT Technology Review TeamConducted conference calls, International Meetings in Europe and USACarried out testing and supported R&D TeamLed hardware evaluation for Desktop & LaptopsDocumented instructions and procedures for Canadian Technology TeamPlanned and executed technical presentations to TSA Canada-wideActed as escalation point for Canadian support teamWorked closely with business units across Canada to address their technology needsAutomated installation processes for TSA Canada-wideOversaw weekly status reports to senior managementSupported E&Y Partner Conference in Orlando, FloridaDirected Y2K Contingency Planning and TestingTrained new staff on supporting the E&Y environment

Computer Systems Networking Advanced Dipolma (3Year Fast-Track), Computer Systems Networking And Telecommunications

Diploma, Systems Analyst