Lloyd Richards Mcp

Lloyd Richards Mcp Email and Phone Number

Director, Support Operations at PX Solutions Ltd. @ PX Solutions Ltd.
Lloyd Richards Mcp's Location
Canada, Canada
Lloyd Richards Mcp's Contact Details

Lloyd Richards Mcp personal email

n/a
About Lloyd Richards Mcp

A performance-driven and highly experienced IT specialist with 15+ years of applied knowledge within various industries successfully leading teams of IT professionals in a client focused environment. A self-starter who relies on team building, mentoring and coaching to foster corporate, client, and employee success; while focusing on their strengths.

Lloyd Richards Mcp's Current Company Details
PX Solutions Ltd.

Px Solutions Ltd.

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Director, Support Operations at PX Solutions Ltd.
Lloyd Richards Mcp Work Experience Details
  • Px Solutions Ltd.
    Director Support Operations
    Px Solutions Ltd. Jul 2019 - Present
    Markham, Ontario, Ca
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  • Kpmg Canada
    Shift Network Administrator And End User Support Analyst
    Kpmg Canada Feb 2017 - Jun 2019
    Toronto, Ontario, Ca
    Utilizing essential skills in network operations, service desk, server & network troubleshooting in a Canada-wide enterprise environment. Through teamwork, I was able to use skills in incident reporting via Service Now ticketing systems, verbal & written communication, phone support and escalation within the firm & with vendors.Monitor KPMG Canada enterprise network infrastructure (Cisco, NNM)Monitor KPMG Canada enterprise server environment (SCOM, ESX)Monitor KPMG Canada telecom environment (VoIP, Unified Messaging)Remote service desk response to system alerts, troubleshoot workstation, network and server issuesPrepare and submit incident reports to upper managementUpdate and hand over to shift teammatesTroubleshoot Wireless connectivity Troubleshoot Hardware issues
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  • Horn It Solutions Inc.
    Business Development Manager
    Horn It Solutions Inc. Jan 2016 - Jun 2016
    Whitby, Ontario, Ca
    Account management.Liaising with network operations and service desk teams to architect client solutions.Annual, quarterly and ad-hock client meetings to ensure all incidents are resolved in a timely manner.Gather and interpret data to prepare and deliver presentation to stakeholders.
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  • Microsoft
    Information Technology Advisor
    Microsoft Oct 2014 - Dec 2015
    Redmond, Washington, Us
    World class service desk skills, troubleshooting Window 7/8/8.1/10 and Microsoft Office 2010/2013/2016, on desktops, laptops, tablets, phones. Hardware and software sales, service and support along with 3rd party warranty support and Microsoft warranty sales, service and support. In our teamwork, I was able to synergize efforts to help the store meet service, support and sales goals. In person, phone and electronic communications were key to my success and I was top sales in Microsoft Assure Support sales.Keys:• Awarded store MVP October 2014 for excellence during all employee training• Awarded store MVP July 2015 for excellence in technical support, service and sales• Assist customers to understand Microsoft technology solutions and services on various devices• Assess customer support needs and provide solutions• Diagnose/repair software & hardware on customer's devices (laptops, desktop, phone, Xbox)
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  • Frontline Broadband Inc
    Vice President Operations
    Frontline Broadband Inc Feb 2007 - May 2014
    Starting out at the service desk as a Technical Support Analyst, was promoted Helpdesk Manager within less than a year. Successfully grew the service desk and demonstrated confidence as a team player, mentor and leader to be promoted to VP Operations 2 years later. The Server Team, Network Team and Helpdesk Team fell under my direction and I served them honour.Keys:• Liaise between clients and technology teams, translating business requirements to technical solutions• Offer existing clients new and value-added services, while seeking and onboarding new clients• I was an escalation point and owner for major technical support issues, seeing them through to resolution• Provided on-site and remote technical support for desktop, network and server issues• After hours on call technology support and service, and weekend maintenance & patching• Monitor and track client issues to ensure customer satisfaction
  • Dreamteam Marketing
    President And Founder
    Dreamteam Marketing 2003 - 2007
    Marketing of Telecom and UtilitiesPrepared and delivered business presentations and training sessionsMentored and developed leaders within the teamAttended John Maxwell Leadership Conference; Atlanta, Georgia
  • Ernst & Young
    Technology Support Analyst Iii
    Ernst & Young 1997 - 2005
    London, Gb
    Canadian IT Representative to E&Y Global IT Technology Review TeamConducted conference calls, International Meetings in Europe and USACarried out testing and supported R&D TeamLed hardware evaluation for Desktop & LaptopsDocumented instructions and procedures for Canadian Technology TeamPlanned and executed technical presentations to TSA Canada-wideActed as escalation point for Canadian support teamWorked closely with business units across Canada to address their technology needsAutomated installation processes for TSA Canada-wideOversaw weekly status reports to senior managementSupported E&Y Partner Conference in Orlando, FloridaDirected Y2K Contingency Planning and TestingTrained new staff on supporting the E&Y environment
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Lloyd Richards Mcp Skills

Management Leadership Telecommunications Team Leadership Training Customer Service Program Management Public Speaking Project Management Integration Vendor Management Information Technology Voip Network Administration Networking Team Building Sales Operations Visio It Service Management It Management Contract Negotiation System Administration Human Resources Cloud Computing Data Center Sdlc Testing Disaster Recovery Problem Solving It Sales Communication

Lloyd Richards Mcp Education Details

  • Centennial College
    Centennial College
    Computer Systems Networking And Telecommunications
  • Sheridan College
    Sheridan College
    Systems Analyst

Frequently Asked Questions about Lloyd Richards Mcp

What company does Lloyd Richards Mcp work for?

Lloyd Richards Mcp works for Px Solutions Ltd.

What is Lloyd Richards Mcp's role at the current company?

Lloyd Richards Mcp's current role is Director, Support Operations at PX Solutions Ltd..

What is Lloyd Richards Mcp's email address?

Lloyd Richards Mcp's email address is ll****@****nds.com

What schools did Lloyd Richards Mcp attend?

Lloyd Richards Mcp attended Centennial College, Sheridan College.

What are some of Lloyd Richards Mcp's interests?

Lloyd Richards Mcp has interest in Church Ministries (Drama Ministry), Education, Public Speaking, Inspiration, Personal Development, Sports, Motivation, Co Author Of Diary Of The 7 Virgins, Our Journey Into Awareness.

What skills is Lloyd Richards Mcp known for?

Lloyd Richards Mcp has skills like Management, Leadership, Telecommunications, Team Leadership, Training, Customer Service, Program Management, Public Speaking, Project Management, Integration, Vendor Management, Information Technology.

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