Lloyd Gould Email & Phone Number

Melville, New York, United States

Responsible for the implementation and support of eVero’s platform, including communicating with eVero’s clients and vendors. Demonstrating business and industry knowledge while providing top-notch customer service, throughout the client implementation and beyond.

Garden City, New York

Actively lead initiatives to grow account sales and client-base with client relations development and CRM, marketing, product knowledge and introductions, training programs, KPI and metrics, client relations building, engagement and service.• Developed innovative strategic business development plans that increased sales YOY, and transitioned accounts from retail level account management to corporate level management.• Cultivated, built, and developed relationships with key client-base of contacts, including notable clients to grow pipeline of sales while utilizing CRM approach to exceed set targets and goals.• Leveraged key expertise with mobility adoption, business transformation, SME skills, technology trends and challenges to provide optimal solutions across ecosystem platform, engage customers, and grow long-term accounts.• Negotiated contacts with array of customers to improve margins and meet their needs and demands.

Garden City, New York

Acted in a sales and training role at retail location with business development, strategic planning, demos, presentations, client relations development, product knowledge, employee training, customer engagement/service and CRM.• Led efforts to innovate and develop new customer engagement strategy and approach to drive Apple Pay usage.• Spearheaded initiatives to promote employee development through mentorship of multiple peers in their transition of positions that led to increased sales, improved metrics, and higher satisfaction/service results.• Developed and implemented Mac sales strategy with growth plan focusing on product knowledge, service, and payment options that increased sales.• Performed detailed review/analysis of customer satisfaction and invoked plan that elevated YOY CS numbers.• Drove team with strategy to increase holiday sales that resulted in exceeding revenue goals YOY.

Garden City, Ny

Proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. Proven experience in sales and technology solutions, as well as in developing customer loyalty. Ability to consistently deliver exceptional customer experiences.

New York

Charged with deliverables to grow and expand accounts and revenues through new business development, client relations development, negotiations, service, engagement, networking and use of CRM tool to meet sales and revenue goals.• Built strong relationships with customers while leveraging engagement and CRM tool to increase leads and prospects.• Trained, coached, and mentored new hires to fill gaps in skills with customer engagement and approach to drive sales.

Customer ServiceCustomer ExperienceLead GenerationSolution/Product Recommendation

Farmingdale, New York, United States

Long Island, Ny

Barnstable, Massachusetts, United States

Built the social media profiles to encourage participation of all generations.Developed and maintained the BLT web site.

Bachelor Of Business Administration (Bba), Entrepreneurship/Entrepreneurial Studies

Activities and Societies: New York Islanders United - Hofstra Chapter Hofstra Concerts

Education record

Activities and Societies: Captain - Varsity Soccer and Lacrosse Teams