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@caremountmedical.com
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3 phones found area 718, 609, and 865
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LinkedIn matched
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Lloyd Thomas is listed as Director specializing in Contact Center, Customer Service Center & Call Center excellence. at SLT Tax Professionals, based in Mcdonough, Georgia, United States. AeroLeads shows a work email signal at caremountmedical.com, phone signal with area code 718, 609, 865, and a matched LinkedIn profile for Lloyd Thomas.
Lloyd Thomas previously worked as Senior Director Call Center Operations at Slt Tax Professionals and Senior Call Center Manager/NJ EZ Pass at Conduent. Lloyd Thomas holds Bachelor'S Degree, Social Sciences from Ramapo College Of New Jersey.
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AeroLeads found 1 current-domain work email signal for Lloyd Thomas. Compare company email patterns before reaching out.
As a collaborative and effective business leader, I have an extensive track record of developing and executing measures that improve productivity and efficiency while delivering outstanding customer service. I foster an environment of growth and development for employees, working closely with HR and other leaders to ensure a focus on developing talent. I model a capacity to build, mentor, develop, and lead high-performance teams, creating a collaborative culture that values individual skills, inspires confidence, and empowers team members to deliver exceptional results.Throughout my career I have leveraged workforce management strategies to include identifying and evaluating historical data, productivity, scheduling, and real-time strategies to improve the customer experience while forging relationships with vendors and strategic alliances.My Core Competencies: Customer Relationship Management (CRM) • Customer Satisfaction / Retention • Employee Engagement • KPI Development • Operations Management • Policy & Procedure Development • Process Improvement • Project Management • Quality Management (QA) / Testing • Team Leadership & Motivation • Training & Development • Workforce Planning
Listed skills include Telecommunications, Call Centers, Wireless, Managed Services, and 29 others.
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Atlantic City, New Jersey, US
Florham Park, New Jersey, US
Conduct effective resource planning to maximize resource productivity, including people and technology. Accountable for three call centers focused on operational performance, quality assurance, service performance metrics, and call handling. Uphold quality standards and ensure compliance with service level agreements and customer satisfaction. Collect and.
Mount Kisco, New York, US
CareMount Medical Description:Since joining CareMount Medical in 2019, I oversee the daily activities of 11 leaders and 100 representatives while establishing performance metrics and KPIs, and devising and implementing motivational programs to drive performance.I provide consistent feedback and development opportunities to agents, supervisors, and managers.
Dallas, TX, US
Following my promotion, I directed the daily activities of 500+ agents, 41 supervisors, and 10 managers handling Kronos payroll administration. I established performance measurements for the call center in full compliance with metrics and time management; served as key member of metrics roll-out to other centers. I also worked closely with Human Resources.
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Lloyd Thomas works for SLT Tax Professionals.
Lloyd Thomas is listed as Director specializing in Contact Center, Customer Service Center & Call Center excellence. at SLT Tax Professionals.
AeroLeads has found 1 work email signal at @caremountmedical.com for Lloyd Thomas at SLT Tax Professionals.
AeroLeads has found 3 phone signal(s) with area code 718, 609, 865 for Lloyd Thomas at SLT Tax Professionals.
Lloyd Thomas is based in Mcdonough, Georgia, United States while working with SLT Tax Professionals.
Lloyd Thomas has worked for Slt Tax Professionals, Conduent, Caremount Medical, and At&T.
You can use AeroLeads to view verified contact signals for Lloyd Thomas at SLT Tax Professionals, including work email, phone, and LinkedIn data when available.
Lloyd Thomas holds Bachelor'S Degree, Social Sciences from Ramapo College Of New Jersey.
Lloyd Thomas is listed with skills including Telecommunications, Call Centers, Wireless, Managed Services, Process Improvement, Operations Management, Customer Satisfaction, and Service Delivery.
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