Lloyd Marcom Email & Phone Number

San Diego, Ca, Us

Greater San Diego Area

Certified Les Mills BODYCOMBAT and BODYPUMP instructor passionate about changing people's lives and creating a fitter planet.Worked through the COVID-19 pandemic until we could finally come back inside without masks. Working on rebuilding class participation numbers by enaging participants and building strong relationships both with me as an instructor and with the facilities I teach for.

Greater San Diego Area

2020-Present Oversee all client-facing service operations for SaaS company serving the property restoration and insurance industry. Create strategies and learning plans for each division to enhance client engagement and deliver exceptional customer experience. Ensure help desk is appropriately staffed and functioning. Supervise 6 direct reports with 68 additional staff, including customer success advocates. Manage $3.5M workforce budget and $1M+ expense budget.

Launched PMO; created process standardization, structure, direction, and strategy. Streamlined workflow and pipeline management for software configuration group. Improved customer registration, user management processes, and on-boarding systems.

Greater San Diego Area

2017-2018 Oversaw legacy application for company that provided smart technology solutions for processing automobile damage claims and collision repair. Explored potential revenue opportunities for existing vehicle-related products; created and executed strategy for sales growth. Researched and analyzed emerging markets, including the Internet of things, connected cars, virtual reality, chat bots, and telematics. Supervised 2 direct reports. Oversaw $250K human resources budget and $2.5M products budget. Director, Program Management2013-2017 Initiated PMO for insurance carrier vertical. Led strategies, managed customers’ portfolio implementation valued at $24M, and enhanced client engagement. Supervised 10 direct reports.Director, Account Management2010-2013 Represented customers; outlined customer requirements, communicated client feedback to product development teams, tracked client engagement, and identified product needs. Solidified relationship with clients and managed cross-selling applications to organization.Senior Product Manager2008-2010 Directed and launched company’s flagship product; industry’s first cloud-based estimating software for collision and auto body repair. Conducted focus groups, researched and analyzed competitors, and tracked customers’ needs and feedback. Communicated information to development team for software creation.

Test prep instructor for SAT, LSAT and GMATTrained new instructors and trainers as well

Mba, Marketing

Ba, English Literature And Language

Activities and Societies: Hasty Pudding Theatricals, Harvard Drama Club