Marshall Lloyd Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Deployed, managed, monitored, and supported a multiproduct custom financial .NET SaaS solution designed from the ground up on Microsoft Azure. Worked directly with client support tickets, documentation, and time management. Participated in software release teams, collaborating with development, QA, and actuarial consultants. Led the implementation for onboarding new clients to Milliman’s cloud-based desktop application, which included client meetings for technical overviews and single sign-on.

Tukwilla, Wa

Provided server, networking, phone, workstation, and application support via phone and remote management for small businesses' on-premise and colocated equipment. Tracked all incidents and time through ticketing systems for client billing. Served as the point of contact for a contracted parking management company with 50 remote sites, overseeing network and security for PCI compliance auditing. Worked on the implementation team managing onboarding processes for new clients, including discovery, documentation, and the deployment of VoIP phone systems.

Seattle, Washington, United States

Supported small business clients both onsite and remotely, utilizing remote management software and ticketing systems for documentation and time tracking. Client contracts encompassed comprehensive support for all business needs, including network, firewalls, servers, workstations, and applications. Directly managed six clients as the primary point of contact for technology meetings, audits, and planning.

Lynnwood, Washington, United States

Directly supervised a team of technicians, maintained schedules, trained, and reviewed quality of work. Daily duties included: sales, service, PC repair, manufacture warranty repair, part ordering, customer inquiries and complaints, inventory control, organization, and appearance. Worked until the business closed, May 2007.

Honolulu, Hi

On-site and in-house computer repair for residential and small businesses. Included contract work for Bank of Hawaii, maintaining branch office PCs and proprietary application support.

Sequim, Washington, United States