Lloyd Mcwhorter Email & Phone Number

Chicago, Il 60604

I'm currently leading the customer experience development project for the Urban Ministries Inc. Executive team. I leverage the skills and tools I use in my practice; focused on UCaaS, CCaaS, and digital CRM technology; developed during 25+ years of professional preparation gained from executive and senior management experience. I also apply earned credentials from NYU, Chicago Booth, the Project Management Institute, and the John C. Maxwell Team, to stay current with the increasing pace of change in the omnichannel & digital business services field.

Greater Chicago Area

Forest, Va, Usa

Member of the executive team responsible for the 2014-17 turnaround of a contact center service bureau that served the broadcast ministry direct response market.

Calumet City, Illinois, United States

Outsourced call center and consolidated events, direct and inside sales into a customer-centric sales and customer care department. Reversed declining sales 18% and increased field sales revenue by 100%.

UK-based big machines corp. I consolidated call center operations throughout the Western Hemisphere; exceeded aftermarket sales forecast by 7.9%, and INCREASED CUSTOMER SATISFACTION by 45%!

New York, New York, United States

Expanded call center operations; increased customer retention by 200%, increased annual revenue by $5.4M I directed 5 Managers, 15 Supervisors, and 252 FTE agents; with a budget of $3.9M per annum.

Graduate Certificate, Chicago Management Institute

Activities and Societies: CBAA, CMI

Bachelor Of Arts, Metropolitan Studies

Activities and Societies: Institute of Afro-American Affairs, Martin Luther King Jr. Scholar